Missed Call for Query

It is very obvious that once they have become your subscriber then they would want you to know more. So when they give you a call and call gets disconnected then your customer executive will call back the subscriber to know his query to solve them.

But then question arrives in your mind that in today’s time there are a lot of options to do the same then why only missed call service.

Below here is the answer to all your questions that why should adopt missed call service for your business

Most Affordable Service:
You just need to have a number and thereafter maintain the database which saves a lot of investment and time of you and your staff. Missed call service saves both. There are a lot of things to focus on to run a business then why to waste money on something expensive rather than having something very affordable.
Rapid Service Ever:
You have to agree to the fact that it is the most rapid service ever seen. Your customers need not fill those boring forums to be your subscribers and avail your services. They just have to give a missed call and they are yours.
It Improves Customers Experience
Improving your experience will eventually improve customers experience. Your customers are your top priority as they help you to run your business. You can’t get a better deal at such a reasonable amount. Your customer just have to ring to avail your services.
Saves Your Resources:
What better you could get when your resources are being saved by not employing a staff for it. It doesn’t require anyone, which saves your resources and later your investment.

Where all OBD can be used:

 

1. Product promotions & promotional campaigns
2. Lead generation through telemarketing
3. Political campaigns
4. Surveys & feedbacks
5. Voice OTP delivery, alerts & notifications
6. Public service & emergency announcements
7. Appointment reminder & confirmation
8. Delivery confirmation
9. Create brand presence

The basic features of OBD are namely:

 

• Send out pre-recorded customised voice calls in different languages
• Consistent and professional approach to mass campaigns
• Configure OBD calls along with SMS services based on customer response
• DTMF based IVR inputs, latch on services which help connect to call center agents
• Lead qualification, surveys, feedback collection & much more
• Real-time analytics

The key advantages of OBD/ Voice Broadcasting services are:

 

• Cost-effective
• Scalability & uniformity of communication
• Easy to use
• High response rate
• Productivity enhancement
• Improve sales & ROI

hat is it that almost every person in India own’s ?

Yes it’s a mobile phone.

In most of the informal group gatherings, what do people do? Well besides talking about the traffic, weather, the deplorable state of infrastructure & governance, people end up playing games like teen patti, tambola etc and the same concept can be used to run contest & create engagement through 2 way communication on a mobile phone.

Contest’s besides helping in engaging with the consumers in a fun filled manner also help in building databases of engaged consumers region wise, which can subsequently be monetized.

Solution : Integrate mobile based voice and sms campaigns for targeted & interactive campaigns. An example of use of quizee’s is a Bollywood contest based on KBC contest which can be run on voice-based IVR. The way it works is that consumer gives missed call on a 10 digit mobile number and receives a call back with a series of questions and answer choices, for each question the receiver can answer by pressing the appropriate digit on their mobile phone and the same is captured through DTMF functionality and the consumer is given a score at the end of the quiz. Various rules, regulations can be integrated into the solution in terms of no of calls allowed per person, different questions each time a person calls up, daily winner announcement, to participate consumers may be asked to enter a promo code etc. A typical call flow design of such a contest shall be as follows:

SOLUTION: IVR in Share Market

 

• A single PAN India virtual number can be created and basis the callers state/region the calls can be automatically forwarded to the respective dealers.
• Only registered customers calls can be allowed to land and a pop up/browser notification with the required information such as Name, client code etc can be displayed on the dealer screen.
• Dealers can be geographically located across India and can answer calls on their mobile or landline.
• On calling the number, customer shall be welcomed and greeted, in a scenario where the dealers are busy the caller can be directed to the voice mail.
• All missed and unanswered call details shall be captured in real time and can be shared with the dealer/supervisor in real time over email/sms.

Key Features:

Trade confirmation & Payment calls in share broking industry

Challenge

As per Govt norms, trades done by customers need to be intimated to the respective customers and call recordings maintained for the same. Also, payment reminders follow-ups are required, currently this activity is typically manually managed with low efficiency.

SOLUTION: Automated Outbound Solution in Stock Exchange

 

• Automated outbound call system wherein pre-recorded voice calls are played out on calling the customers and in cases of dispute option available to the customer for call routing to a live executive
• Entire call management can be automated and the only requirement shall be uploading of the data on an user friendly web console
• System can be configured to call at defined times and number of attempts etc can be configured
• All call details can be captured in real time and made available over the web
• Payment collection calls can also be accordingly scheduled
• Above system does away with reliance on customer care executives and automates the entire process

Key Features:

Typically most of the NGO’s have 2 clear objectives for any rural engagement program :

 

1. Empower community groups especially women & marginalized section of society
2. Ensure accountability & transparency in governance

 

Traditionally ICT program’s and initiative’s to connect with the rural population in India have typically faced the following challenge:

 

1. Low level of literacy
2. Limited ownership of smart phones, largely low value features phones
3. Non-availability or poor quality of internet
4. Low % of answered calls due to phone not being charged/electricity supply being erratic
5. Making the information viral/self-spreading
6. Ability to communicate with large population at the same time in their regional language/dialects

Solution using ICT :

A single number based voice solution built on a cloud telephony platform for broadcasting pre-recorded automated voice calls, people who are unable to receive the call, can call back on the same number which functions as a missed call number and automatically generates an outbound voice call in the specific dialect with the voice communication for the day.

The system architect can be designed such that an audio library is created and the calling/called person has the option of listening to previous audio messages.

The uniqueness lies in having a single number for communication which functions both as a outgoing number and a missed call number resulting in much higher contacts, zero cost to the target group and the power of referrals which helps in creating awareness about the single number amongst the target group.

Every person who calls up the number & is not in the existing database has the option to choose the Block/District for which they would like to register themselves and subsequently will be part of the scheduled information dissemination program, the number addition to the specific Block/District is automatic and requires no manual intervention.

To reinforce the number and to help make the number viral, people are encouraged to share the number with their acquaintances and each call is followed-up by an automatic SMS communication.

The target group need to only have any basic feature phone which can receive and make calls.

The program can help in engaging, partnering and winning the trust by building a one to one connect in the targeted geography by providing reliable, timely and actionable information overcoming the literacy & technology barriers.

Outcomes:

 

• Timely notifications ensure higher participation of people in rural initiatives such as gram sabha’s.
• Increased participation in government organized events – disability camps, immunization program’s etc
• Information dissemination in partnership with Government departments such as Meghdhanush programme, field camps by different government departments etc
• UID implementation drive, data collected using IVRS for identifying villages having problems related to non-issuance of UID etc
• Information sharing-citizens in turn also forward and share information to their acquaintances for whom the information is relevant and useful.
• Citizens become more aware and can be expected to start demanding benefits of various public services and schemes.

Issue related to funds.
Issue related to new sales leads/customers.

What is Missed Call Alert?

How Missed Call Service Works?

 

Working process of missed call solution is mentioned below:

• In this service, you will get a dedicated mobile number. Caller will call on your mobile number.
• An auto confirmation SMS will be sending to the caller, thanking him for calling and informing that the number has been registered.
• Caller’s number will store in database.
• And one executive from your company will call back soon to the stored number and understand the requirements/concerns of customer.

 

How does it Help in No Cost Lead Generation?

 

Now understand how a missed call alert number will help you in lead generation at no cost.

1. Due to customer friendliness of a missed call number, it attracts more customers than any other solution.
2. With a missed call number service the customer just has to give a missed call and company will call back. This practice not only saves customer time but also his efforts.
3. It increases the customer satisfaction as the customer will never get a busy call and would not have to call the company again and again. The company will call them back after getting a missed call notification.
4. Missed call service allows customer to talk at length and clear all their doubts as they are not paying for the call.

 

Still in doubt? Read the Following for Clear Picture:

 

1. A missed call service is way more cost effective than any other lead generation tool like advertising and social media promotion.
2. It helps the organization connect to more customers as compared to any other solution.
3. With missed call number Improve your company reputation, as it allows an organization to reach to any customer just through a phone ring.
4. Reduces your company agent work, as the agent does not have to search for customers from all over the world and call them. This is because now the agent simply has to call those interested customer how have given a missed call on the number provided by the company. This saves agents time and efforts both.
5. It helps the company in maintaining records. Whenever a person gives a missed call on the number provided all his data is recorded automatically. This way the company also saves money as they do not have to hire an employee to maintain records separately.

 

All the advantages of missed call alert number mentioned above can help to understand the benefits and impact of missed call number on sales lead generation at no cost. So, now it’s your turn to decide whether you need a missed call number or not. If you want to generate leads at no cost them Contact Here.