Author: Blog Manager

Must-have features of Mobile Contact Centre App to serve customers remotely in the best way possible.

The Mobile Contact Center App is designed for people who enable businesses to streamline the productivity of their organizations by allowing their employees to have access to the calling information and data instantly in order to stay up-to-date with the relevant information during support.The app is designed keeping in mind the issues that employees or businesses normally face while working with a traditional PABX and to overcome them.Any mobile call center app should have these features in order to function smoothly and efficiently.Agent Real Time Monitoring (RTM)One of the main additions on this application was to make sure that the...

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Cloud Telephony Solution

The espousal of Cloud Telephony by small businesses is on the rise and that’s no surprise.With limited investment and resources, small businesses do want to have enough access to the best communication possible with their customers. Each and every call you get might become a potential customer when you’re leading a small business.Here are the best possible features that Cloud Telephony can give you:Remote management:Cloud Telephony gives you the advantage of being able to communicate with your customers from anywhere in the world. The features like IVR and cloud call center can be accessed remotely. These features can add to...

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 “The art of communication is the language of leadership.” - James HumesHardly a few experts can master this skill to become a dominant player.However, with constant industry advancements, corporate interactions with a plethora of other business operations are now become tough to tackle. It typically leads to serious business communication barriers, a bunch of dissatisfied customers & sometimes businesses shutting down. It's where the new era cloud telephony services work wonders.The key reasons for business setbacks are the lack of effective communication.Companies often neglect the importance of effective communication to entice prospects and retain existing clients that ultimately result in...

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In the world of possibilities, change is the only constant. We need to adapt ourselves according to the changing scenarios. With the outbreak of coronavirus, the same world of possibilities came to a standstill and life was frozen endlessly due to lockdown. However, the banking industry continues to serve the country despite all the fears of contracting COVID-19 and the lockdown. The eminent services that the banks have been providing to each citizen is commendable.While the banking sector, working in quarantine mode, initially faced many hurdles leading to inefficiency and performance dropping events. It created pressure on the industry to...

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There is a list of the upcoming election in India 2020. Every political party is brushing their tools to maximize their reach among the voters. Yet, planning and strategizing goes well if it ends up with the highest chances of winning the election. Thus, to increase the chances of winning each party need to work over their potential promotion blueprint.However, we would feel pleased to be a step in planning your successful political campaign. We came up with a blog to let you learn about various services that will indeed lead to a fruitful political campaign.Stay connected with the blog since you might be missing any...

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As we have headed towards the start of 2020, the talk of the town in India is ELECTION, 2020 to be held in the capital of India. Whether you are a political enthusiast or not, this article will keep your bond until the end.Every political party is strategizing and planning various campaigning and spending a huge bucket of the amount over it. For successful campaigning, you just don’t need investment only. The investment needs to be optimized and utilized over the appropriate medium.However, these days cloud telephony is trending to rate the success for the electing parties. The cloud telephony...

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Initial SetupLog in to your Awaz De India Voice Panel.Navigate through the menu on the left side of the screen to > Settings and scroll down to the bottom of the page.Once within the Settings section, you will see our integration platform. Right at the bottom of the page, Click on 'Click here to /manage Zoho CRM Integration' and then 'Enable Zoho Integration'.Sign InIf you are not signed in, sign in with your account to allow the integration. Once signed in, click the "Accept" button to connect.ConnectedOnce you accept the integration you will now see Zoho connected in the Awaz De India Voice Panel. This is where you can enable and disable all features you...

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On September 14, 2017, TRAI issued a consultation paper on Unsolicited Commercial Communication inviting stakeholders to send in their comments and assist TRAI in improving upon Telecom Commercial Communication Customer Preference Regulations, 2010. Under the said 2010 Regulations, TRAI had established a Do Not Disturb registry which allowed subscribers to register themselves to record their preferences in order to block calls and messages from telemarketers. This had failed to definitively curb spam because certain telemarketers had started obtaining subscribers’ consent surreptitiously. The present Regulations aim to address this problem by securing information cryptographically and making it available only on a need-to-know basis. In order to understand how DLT will operate...

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