Now let’s talk about how toll-free can help you manage your calls in a better way.

A Toll-Free Number is a number that is not chargeable to the customer at all and works basically as a helpline number that you can reach anytime without being charged for it. It is used mostly in the service sector to make it easy for their customers to reach them anytime, with no cost at their end, and with the purpose of solving customer queries.

It’s an 11-digit virtual number that starts with 1800, and any business can have this as a support number for their customers or as their primary contact number.

Sometimes the number starts with 1860, followed by a 6- or 7-digit number. These are local rate numbers. When the caller calls this number, they pay local rates and the owner pays long-distance charges.

Now let’s talk about how you can get a toll-free number for your business.

In India, you can get toll-free numbers from telecom service providers like Airtel, Vodafone, Jio, and BSNL (these are some of the oldest and biggest toll-free number providers in India), but now many cloud telephony companies provide toll-free numbers at a very reasonable price with the benefits of a virtual number attached to it. Getting a toll-free number for your business is not such a big deal now. Awaz De India is one of the leading providers of toll-free numbers, serving many happy customers from different industries like Automobiles, Healthcare, and many others.

• Easy to remember.
• The customer will not be charged.
• Voice mail facility.
• Customers can reach you 24 hours a day, seven days a week.
• Management of large call volumes
• Call recording for future reference
• Smart Call Routing
• Sticky agent
• Real-time analytics
• Monitor live calls.
• No micromanagement is required.

Other than that, there are multiple benefits that involve the time and cost saved by using a toll-free number, and the fact that technology never misses anything is a cherry on top. You will get all the data at your end with the least amount of manual intervention and save a lot of time for your team. Better communication with a customer ensures better conversion and increased customer satisfaction, which can be very beneficial for any business in the long run. So, move ahead of your competition and get your business on the cloud to get better conversions from your calls.

Get connected with us today at www.Awaz De India.in or call now on – 8595 08 08 08.

The call centers with installed PABX have been operating in the business world since the 1960s. The traditional way is to have agents sit in a row and handle customer contacts.

With the changes all over the business world and different industries, people are searching for an easier and efficient way to connect with their customers.

With the development of the Mobile contact center app, you can do everything within the safe zone of your home or anywhere else.

Awaz De India developed an app to simplify the complicated call handling system. It helps you enjoy the cloud call center features at an ease of a mobile application. It keeps your presence intact and support at both digital and voice interaction. The app presents a unique, simple-to-use portal to use in concomitance with the app.

One might think why to develop an app for a call center but in today’s dynamic world, mobile cloud call center allows free accessibility from mobile without drawing any boundaries to limit. A mobile cloud call center makes you render cloud call services handy whereas, in a traditional call center, you get a row of seating arrangements and a particular workplace to operate from.

 The interactive nature of a minimalist dashboard serves as a solution for all communication needs, a company requires. Currently, the app runs only on android with version 6.0 known as Marshmallow or above.

The app serves as a platform to provide various features a company might need in order to function smoothly and efficiently.

You can read more about the app and its features here.

Distributed Ledger Technology has literally revolutionized the system of messaging. It has broken down the barriers to entry and has helped entities to connect with customers easily.

DLT has upgraded the system with multiple features to help businesses transact securely and reliably.

• Decentralisation and distribution –  DLT is all about a “decentralized” network against the conventional centralized one which eliminates the need for a central authority to keep a check against manipulation. It makes the copies stored across the network to be immune to a cyber-crime.

• Fraud management – With the implementation of DLT, it has become much easier to prevent fraud related to multiple funding of the same receivables through unrelated providers. This has resulted in the acceleration of the business process, easy exchange of information, and consistent user experience.

• Transparent and trusted – DLT, being a decentralized system needs the parties to become transparent and open because there is no central authority to govern the coordination. Not only does DLT assure trust and transparency, but it also reduces transaction costs and increases efficiency.

• Data privacy and security – The technology gives the power of storing personal data into the hands of regular users to be able to verify the transactions themselves, which makes it trustworthy and secure for businesses.

• Empowering the end-users – DLT puts the end-users in control of their own data and improves user’s trust in carrying out transactions. It gives human-to-human trust that we need in society.

• 0 identity crisis – One of the main reasons for TRAI to implement DLT was to stop the unsolicited communication by fake identities. With DLT in action, there is no scope for spamming by frauds and unregistered entities.

• Spam reduction – The technology aims to curb Unsolicited Commercial Communication (UCC) and enables spam calls and messages. After registering on the DLT portal, telemarketers can only use designated number series and SMS services to connect with customers. Before any SMS is sent to the customers, the details of the messages are sent to the portal for verification.

• Traceable – When you register your entity on a DLT platform, you enter information that can be used in the future by the designated authority. DLT doesn’t allow any other entities that are not registered on the platform to connect or send messages to the customers which makes it easy for the authority to trace the entity that has information entered on the platform.

TRAI (Telecom Regulatory Authority of India) released a regulation in 2018 to implement the registration of Distributed Ledger Technology (DLT) in order to enhance control over fraudulent activities and to prevent customers from Unsolicited Commercial Communication (UCC). You can read all about DLT and about its advantages here.

Now, as part of their Phase-3 implementation, TRAI introduced another regulation. Before this, any organization wanting to connect with customers through SMS has to

–        Get their KYC done

–        Get their Sender ID approved and linked to the registered companies.

In addition to this, from March 2021, you also have to get your SMS content template registered that you want to send to your customer. The term is known as “Consent Template Registration” which is defined as a distributed ledger for registration of consent template (DL-TCS) that keeps a record of unique consent template identity along with the content of template and details of the sender who got it registered, in a secured manner.

There are 4 different types of content types depending on, which way you want to communicate with your customers.

Transactional SMS- Any message which contains OTP (mainly banking transactions) and requires to complete transaction initiated by the customer.

Promotional SMS- Message sent to promote any goods or services is said to be promotional in nature. These messages are sent to customers based on their preferences.

Service Explicit- Promotional offer messages sent to customers after receiving their consent will come under this category.

Service Implicit- Any message that is sent based on a customer’s action or his existing relationship with the entity, that is not promotional is considered as service implicit.

You can get any telemarketer to register it for you or you can register it yourself.

Before going ahead to register your template, take notes of these things.

–        While creating the content of the template, it is mandatory to mention the brand name in the content field.

–        The brand name can be in any form- Business name, brand name, trademark.

–        To create a template in the regional language, use the “copy/paste message” option

–        Never manually modify the variable once entered in the message box, it will not be considered a variable anymore.

Apart from all these, there will still be a question on how to register your SMS template. Refer to these steps to get your SMS template successfully registered.

What is the aim of digital marketing or say, any company? Sales. Bulk SMS service offers an efficient platform for the customers that a business wants to provide to take its marketing game to the next level.

Digital marketing companies are on a boom and who doesn’t want to take their company onto a higher level. A company that itself is a component of marketing, utilizing internet and online-based digital technologies has to have the ability to reach their clients even at places with less or no internet accessibility.

Following the term digital, which is widely accepted as one that means being placed and promoted through web-resources & social networks & alike, mobile marketing or Bulk SMS could act as an assistant for the promotion or customer care tool.

Apart from being the promotional tool for the new target audiences, bulk SMS service can be used for opt-in-contacts to be retargeted with some information of the company, their upcoming products, or services. This is just not it, you can even convey your messages through attachments containing PDFs, spreadsheets, images, or videos for a visual representation to grab customer’s attention.

Bulk SMS benefits business in different ways, but taking digital marketing business into consideration, here are a few that will add up to their revenue:

Digital marketing companies are on a boom and who doesn’t want to take their company onto a higher level. A company that itself is a component of marketing, utilizing internet and online-based digital technologies has to have the ability to reach their clients even at places with less or no internet accessibility.

Following the term digital, which is widely accepted as one that means being placed and promoted through web-resources & social networks & alike, mobile marketing or Bulk SMS could act as an assistant for the promotion or customer care tool.

Apart from being the promotional tool for the new target audiences, bulk SMS service can be used for opt-in-contacts to be retargeted with some information of the company, their upcoming products, or services. This is just not it, you can even convey your messages through attachments containing PDFs, spreadsheets, images, or videos for a visual representation to grab customer’s attention.

Bulk SMS benefits business in different ways, but taking digital marketing business into consideration, here are a few that will add up to their revenue:

Target new and existing customers

­­SMS does target every kind of customer, whether it’s new or existing. With the Bulk SMS service, you can decide what type of message to be sent to which contacts.

Expand your Reach

­SMS is one such tool that can be sent to everyone irrespective of their internet connection. An important message or delivery can be sent to someone through SMS even if they aren’t in the internet accessible zone.

Affordable and cost-effective service

Bulk SMS service is the most affordable communication service available to reach millions of users. You can have a monthly, annual, or pay-per-message subscription depending on your need.

Instant Communication

SMS services ensure the delivery of time-sensitive messages and alerts. Companies operating in the digital marketing business can send their clients’ real-time reports and important messages within a fraction of seconds.

Build customer relationship

When companies stay consistent and in touch with their client, it builds a relationship with
the customers, ensuring reliability and trust within them. Powerful APIs arranged between the
agency and SMS provider enhances customer engagement.

A complimentary addition to E-Mail marketing­­­

When companies stay consistent and in touch with their client, it builds a relationship with the customers, ensuring reliability and trust within them. Powerful APIs arranged between the agency and SMS provider enhances customer engagement.

SMS and E-Mail marketing are two complementary channels. You can create campaigns through both channels, using email for including more detailed information and SMS to communicate more time-sensitive or urgent information. SMS can also act as a reminder for people to check their E-Mails.

 As a result, it can be said that SMS is a highly personalized form of tool. A survey found out that almost 98% of the receivers open their messages, making SMS the most effective form of communication/marketing tool.

The APIs provided by the cloud telephony company give you various other features when it comes to opting for bulk SMS service. You can read about other features here.

Toll-Free Number service is essential for every sector. Every company wants a seamless interaction between the agents and their clients.

From FMCG to Financial, a toll-free number service carries as much importance as a business developer in a company does.

A toll-free number is a business phone number that allows people to reach an individual or a business without paying anything. Mostly addressed as an 1800 number, it is a two-way street that benefits both the business and its customers.

Many businesses use IVR solutions along with the toll-free number to provide enhanced customer service to their potential callers.

The working of a toll-free number is followed by a cost-free call by a customer and is charged to the one who is being called.

Toll-free number services provide endless benefits. A few of them are listed below:

Improves customer relation:

Because the person who is calling doesn’t get charged, it actually enhances the customer relation. The person having a concern or a query can get connected to you directly through your toll-free number and can voice his/her issue directly without any hassle.

Easy configuration:

Running a business has its own obstacles so every step taken should bring your customers to you in a much effective manner. Now while running a business, it is very much important to get the right tools that help you to get closer to your customers. Getting a toll-free number for your business is easy to set up and work with.

Build brand image:

The toll-free number works for a company of every size, doesn’t matter if you are a large organization or a small business or just starting out. If you’re planning on advertising any of your products among your target audience, a toll-free number along with it will increase the reliability and image of your business among your customers.

Affordable prices:

The product comes with a monthly plan or pay-as-you-use. Many companies even offer prices that are too affordable are lower than your regular telephonic services.

Scalability:

The toll-free service gives you the freedom to scale your business at different levels. You can level up your communication game irrespective of the type or kind of business you run.

Expands marketing reach:

You can connect with your clients no matter where they’re from. Apart from expanding your market reach, toll-free numbers are one of the best products to be used as a marketing instrument. You can put them up as call-to-action in your advertisements to boosts conversion.

Boosts brand recall:

Many of your leads might not remember the number with all the different digits but a toll-free number is easy to remember which ultimately makes your customer remember your brand and get themselves connected with you.

Today, customers just eye on brands that they can communicate with easily and without any hassle, and businesses, on the other hand, wants to drive leads.

Toll-free is one the most affordable and reliable products available that will benefit both sides seamlessly.

If you’re looking for a toll-free number service that will fit your business perfectly, give us a call at (+91) 7567225522

We all have experienced before the professional voice instructing us to “Press 1 for Sales”. However, managers, owners & CEOs don’t comprehend the value addition this service brings to their company. The true potential of this wonderful facility is yet to be understood.

In this blog, we clarify what IVR services are and how it is beneficial during this quarantine period?

What is IVR?

IVR is an advanced version of the automated telephonic system that develops software which interacts with the callers, gathers information and guides calls to the end recipients. It is a communication menu framework that empowers the dial pad for recognizable proof, division and directing callers to the appropriate agent in your company. It is a simple and powerful tool that altogether lessen expenses and raise efficiency within your organization.

IVR system allows you to transform your quarantine period into successful business period. Lets see how.

Configure Customized IVR message & prompts: It allows your company to record personalized greetings, messages & prompts for your callers to ensure the best experience with the company. A professional voice can embrace a brand image in the mind of the callers. Customized IVR messages based on language, tone and events help to create a bond with the customers.

Gather information about callers: It helps you to know your customers’ needs and queries and simultaneously, directs the call to the appropriate department. There is a chance of mistakes or miscommunication if the same work is done by humans. Whereas IVR records the input of the customers and directs the calls to the right department in much less time.

Automatic Customer Assistance: IVR systems let your customers get their complete solution with the help of pre-recorded solution guide for the company. Preprogrammed customer support makes working simple & efficient. Sometimes the customers just know their problems but do not know the right track to be followed. IVR directs the customers to the correct department and solve their problems without the fuss of speaking or waiting for the agents.

Schedule Priority Call: The advanced IVR help the company to set a list of priority customers based on high value without engaging them on the waiting queue. When a high-value customer calls, the IVR route customers call to the most appropriate agent to fulfil their needs without making them wait, thus making the customer feel appreciated.

Build Company Image: During this pandemic situation, no matter how big your team is, IVR can make your company look larger than what it is. With a handful of staff, you can configure IVR prompts which directs the caller to the desired department they wish to talk to. IVR not only smoothes out the journey of a customer’s call but also makes your company look more organized and professional.

Benefits of IVR services

Let’s note in what way IVR benefits the business houses during this pandemic:

• Augment First Call Impression:

IVR is designed to function smoothly for the assistance of customers. It creates an impression on the callers with the answering replicated in return to them. That’s the reason IVR helps to direct the customers’ call to the most appropriate department where agents are qualified to answer the query of the customers efficiently.

• Customer Care Effectiveness:

Specialists who work in an organization that utilizes an IVR are progressively capable of taking care of advanced issues and address demanding necessities of the clients which they are appointed for. The outcome is an expansion in client care proficiency.

• Decrease Operational Expenses :

IVR framework will supplant a client support operator who answers calls and guides calls to specialists. They are additionally, truly moderate, which will expand productivity and will diminish operational expenses so that the ROI is colossal.

• Professional Outlook:

You can utilize an IVR framework to welcome your clients in an exceptionally proficient and specialized way and to cause it to give the idea that you have a large number of offices and workers than what you actually have.

• Customer Satisfaction:

An IVR service offers customers routing to the appropriate agent who is qualified to assist them. With the help of IVR, it provides a menu of hierarchy to choose for its query and saves the time of customers by directing it to the right agent.

• Time-based Routing:

IVR services help to overcome a time conditioned outcome created with office scenario of fixed 9 to 7 job. It ensures that you never miss a call by either directing it to voice mail or forwarding the calls on the mobile. This way, all your customers are answered and you can keep a track of the inflow of calls.

After reading about the IVR, the advantages of utilizing an IVR are clear & the related expenses are fairly low. Thus, it calls for an opportunity to grab to lead a successful business. Aren’t you interested in this? In this competitive world, spending money is not a big deal but to optimize your money and reap the fruitful result is always a big question. Awaz De India is the leading company in India for providing the most efficient and economical IVR services packages. We as a company cater many new clients with our valuable IVR services during the period of COVID-19. We have not only helped businesses grow even during lockdown but also saved them from losing their customers when their employees were unabe to work or were quarantined. Thus, it is a one-stop solution for all your business needs.

 For details contact us.

Visit us: hosted-ivr/

Call us:  (+91) 7567225522

भारत में राजनीतिक दलों के लिए चुनावी अभियान अपने निर्वाचन क्षेत्र में चलाना कोई आसान काम नहीं है। बहुमत का समर्थन जीतने के लिए सबसे पहले लोगो का विश्वास और उनके साथ एक गहरा नाता बनाना पड़ता है, जिसके लिए राजनितिक दलों के पास सभी मतदाताओं से जुड़ना , अपनी विचारधारा, अपनी सोच और अपने मुद्दों को उनके पास तक पहुंचाने के लिए सही रणनीति का चयन होना चाहिए। हर मतदाता का वोट, उनका समर्थन, आपके प्रति उनकी राय और प्यार मायने रखती है। एक राजनेता या दल के प्रतिनिधि होने से आपकी ज़िम्मेदारी बढ़ जाती है और इसको प्राप्त करने के लिए इसका नेतृत्व करना जरुरी बन जाता है। समय के साथ और तकनीकी युग में बहुत से उपयोगी माध्यम आ गए है जो कि आज के प्रचार में उपयोगी है जिनक हम अटल (अबोवे थे लाइन) और बटल (बिलो थे लाइन) एक्टिविटी कहते है। आज के चुनावी अभियान में अटल ने चुनावी रणनीतियों को डिजिटल रूप से उन्नत किया है। Bulk SMS, Voice/Audio Call Broadcasting,Email- Marketing, Missed Call Campagian ,Cloud Call Center,Audio Confrence Services, Ground Survey करने के लिए मोबाइल ऐप, Online Promotions और Social Media Management की प्रमुख भूमिका होती है । इन्ही में से किसी चुनावी या राजनीतिक अभियान को बढ़ावा देने के लिए 2020 के सबसे सरल और प्रभावी तरीकों में से एक है मिस्ड कॉल सेवाएं।

अगर आप सबसे अच्छी मिस्ड काल सेवायो की खोज करने जा रहे है तो जरा रुकिए और ये ब्लॉग को पढ़िए कि यह मिस्ड काल सेवा है क्या? और आपके राजनीतिक चुनाव अभियान को कैसे फ़ायदेमंद हैं?

मिस्ड कॉल सेवायों का अर्थ:

आधुनिक राजनीति / चुनाव अभियान मे तेज गति से अपने निर्वाचन क्षेत्र के मतदाताओं को अपने साथ जोड़ने के लिए मिस्ड कॉल सेवाओं को प्रयोग में लाया जाता है । यह राजनीती पार्टी या पार्टी के राजनेता के लिए बहुत ज्यादा लाभकारी सेवा है। राजनीतिक दल एक विशेष क्षेत्र में एक कोई भी नंबर(10 डिजिट या टोल फ्री नो जो 1800 से शुरू होता है) का चयन करके हैं इसमें यह सेवाएं ले सकती है , निर्वाचन क्षेत्र के लोग – मतदाता – नए कार्यकर्ता जो पार्टी से जुड़ना चाहते है वह इस नंबर पे डायल करके अपने मोबाइल नो के माधयम से आसानी से जुड़ सकते है । इस सेवा में इन्कमविंग कॉल आते ही एक रिंग के बाद कॉल को रिजैक्ट कर दिया जाता है और कॉल करने वाले कि सारी डिटेल्स कलेक्ट कर लेता है, जैसे कि कॉल करने वाले का मोबाइल नंबर , कब और कितने तारिक को कॉल किया इत्यादि । इस बीच, यह वेब पैनल पर कॉलिंग विवरण के साथ यह नोटिफ़िकेशन भेजता है जैसे कि “धन्यवाद् , मेरे जुड़ने के लिए , में आपसे जल्द ही संपर्क करूँगा” या इसमें एक SMS भेज सकते है या किसी वेबसाइट को लिंक भेजके मतदाता को अपनी व्यक्तिगत विवरण भरवा सकते है ।

राजनीतिक अभियान में मिस्ड कॉल सेवाओं का महत्व

मतदाताओं के नंबर:-

एक नेता या पार्टी के लिए बहुत यह ज़रुरी है कि वह अपने निर्वाचन क्षेत्र के हर मतदाता का सही मोबाइल नंबर अपने पास रखे , अगर उनके पास यह मोबाइल का डेटाबेस होगा तो तभी अपने मतदाताओं से नियमित रूप से आप किसी न किसी तरीके से उनसे संपर्क बनके रख सकते , इस प्रक्रिया से आप अपना और अपने पार्टी का नाम उनके मष्तिक में एक गहरी छाप छोड़ सकता है ताकि समय आने पर वह आपको याद रख सके, इसलिए आप मिस्ड कॉल सेवा का लाभ लेना अनिवार्य हो जाता है ,आप अपने निर्वाचन क्षेत्र में अपना मिस्ड कॉल नंबर को अनेक माध्यम से प्रचार करें जैसे कि बैनर, पोस्टर इत्यादि ताकि ज़्यादा से ज़्यादा लोग आपके मिस्ड कॉल नंबर पे कॉल करके अपना जुड़ने का सहयोग प्रकट करें, इस से आपके निर्वाचन क्षेत्र का अच्छा डेटाबेस तैयार हो जायेगा ।

अपने मतदाताओं से जुड़े :-

राजनीति में, आपकी पार्टी अभियान में बड़ी जनता तक केवल तभी पहुच सकता है जब आप जानते हैं कि आपकी जनता आपसे क्या चाहती है। यदि आपकी रणनीतियाँ स्थानीय लोगों से अलग हैं, तो आपको अपना अभियान प्राप्त करने की आवश्यकता है, इसलिए, अपने दलों के मिस्ड कॉल नंबर का विज्ञापन करने से आप अपने क्षेत्र को बेहतर तरीके से जान पाएंगे , आपके संभावित लक्ष्यों को प्राप्त करने के लिए मिस्ड कॉल सेवा एक प्रभावी तकनीक है। तो, संबंधित उद्देश्य के लिए मिस्ड कॉल नंबरों का अपना सेट प्राप्त करें और जनता को उनकी राय को देने की अनुमति दे।

कार्यकर्ता या पार्टी के मुद्दों में रूचि रखने वालो को जोड़ने के लिए अभियान : –

कोई भी राजनीती पार्टी कार्यकर्ता और समर्थको के बगैर अधूरी है , मिस्ड कॉल सेवा से नए कार्यकर्ता को अपनी पार्टी से जुड़ने के लिए आप एक अभियान चला सकते है जिसमे कॉल करके नए कार्यकर्ता अपनी सहमति देंगे ताकि उनके साथ आप अपनी किसी भी रणनीति को अंजाम देने में मदद करे और इसी तरह आपकी पार्टी के विचार धारा से जो सहमत है वह लोग एक मिस कॉल के माधयम से एक समर्थक के तौर पे जुड़े ।

विश्वसनीय और लागत प्रभावी:- यह सेवा को प्रपात करके के लिए न कोई हार्डवेयर, सॉफ्टवेयर या किसी तरह का इंफ्रास्टक्टर लगाने कि ज़रूरत नई पड़ती है। यह एक विश्वनीय और कम लागत के साथ आपके समय और पैसे कि बचत करती है।

मिस्ड कॉल सेवा का उदाहरण

मिस्ड कॉल सेवाएं वर्तमान राजनीतिक बाजार में एक प्रमुख स्थान प्राप्त कर गई हैं। प्रमुख राजनीतिक दल मिस्ड कॉल सेवाओं से कई लाभ उठाते है जैसे कि नए कार्यकर्ता बनाने हेतु , नए समर्थक को जोड़ने के लिए , अपने चुनाव मुद्दों के उप्पर जनता से राय लेने के लिए उपयोग में लेती है । दिल्ली कि आम आदमी पार्टी ने अपने साथ समर्थक जोड़ने के लिए मिस्ड कॉल नंबर को बहुत प्रचार करा और इस विधानसभा में हर निर्वाचन क्षेत्र में अलग अलग नंबर भी रखे जिस से ज़्यादा से ज़्यादा लोग जुड़े और आज सबको पता है 2019 के विधानसभा चुनाव में उन्होंने पूर्ण बहुमत से जीतकर अपनी सरकार बनायीं।

क्या आप भारत के सर्वश्रेष्ठ-कॉल सेवा प्रदाता की तलाश कर रहे हैं? अरे, Awaz De India India Pvt Ltd आपके राजनीतिक दल के लिए सबसे अच्छे विकल्पों में से एक है। आपके 2020 राजनीतिक विज्ञापन के लिए हम अपनी बेस्ट टीम और गुणवत्ता सेवाए प्रदान करेंगे। अधिक जानकारी के लिए, आप हमें वापस लिख सकते हैं या हमसे संपर्क कर सकते हैं।

Email id– awazdeindia@gmail.com /nirmal@Awaz De India.in

Contact No- 8595-080808/9818044326

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