Nearly one third of the total business are on cloud platform and the number is only expected to grow in coming years.

As there has been an increase in start-ups ever year, demand for adopting cloud-based solutions ditching the traditional systems are increasing in number.

Someone who is a boomer about what cloud telephony actually means especially for small businesses can refer to our previous blog here.

But right now, we plan on helping you know how cloud telephony can make you run your business smoothly in 10 different ways

Better communication control:

Cloud telephony serves as a platform that simplifies communication which can be tracked and monitored easily.

Customisability:

While traditional forms of communication are quite rigid, the customisation offered in cloud communication is according to the requirements of the business.

Save 30-40 call minutes per day:

Tools like Mobile Cloud Call Centre that comes with feature of automatic dialling and analysing saves a lot of time for employees to attend more customers and focus on other parts of their work.

The traditional call system versus IVR proved that IVR saves a lot of time for customer to transfer or connect calls to the respective departments as asked by customers because of the call routing feature.

Increases flexibility:

We have been through the time of the whole pandemic work from home situation which made us realise how virtual meetings can sometimes be a way to increase productivity in certain departments when face-to-face is not very necessary.  Cloud communication is an added advantage that makes virtual meetings to take place in a lot easier way.

A lot more than a traditional call:

Cloud solutions or VOIP solutions makes your everyday communication a lot easier than it sounds, literally.

You can analyse, record and monitor your calls for future and can do a lot more than just dialling your customers one by one.

We all are here for business upgradation and that’s what companies like Awaz De India help their customers with.

You can check out the products that company has to offer or talk to one of the experts to boost your business.

The word remote had a completely different meaning a few years back. All we had in our mind is working in an office only is equal to increasing productivity but with the rise in the pandemic, safety has become a priority which made us realize that productivity can be achieved with working remotely too.

But working remotely, we are always dicey about how to go with it, that is where Awaz De India helps you in getting a smooth functioning workflow. Let’s go along to know about the process in detail.

Hiring the right people:

Hiring can be more difficult for remote jobs than the usual work from the office. You don’t get to keep track of people; you don’t know how they work and this all tends to keep you worried about how to choose the right candidate. Well, our next point should solve this issue for you.

Choose dexterity over degree:

In short, it means, choose people who have skills rather than looking at their degree. Know their achievements or their manipulation power over anything. They can prove to be your biggest asset in your business.

Get them on board with honesty:

Be crystal clear with your employees and let them know what you actually expect from them as a result of their sales.

Introducing the team and keeping them engaged via cloud product:

Technology has been of exponential advantage in the coming years. Remote jobs are being successful because of the advanced technology that keeps us stay connected with each other at all times.

And since the number of tools existing in the technology world is a lot, we need to be more careful which one goes best with our business.

Awaz De India has been curating products with features that go well with businesses to maximize their productivity.

• Product like audio conferencing can be a great tool to stay connected with multiple employees at once
• Make it easier for your employees to keep a track of their clients with the Mobile Cloud Call center. 

These are just a few of the advancements that can add up to your smooth work life.

Awaz De India provides various other products with features that are not to be missed because the remote job is not just the present but the future of our business and corporate culture.

So, get together with your sales team and make your business stronger than before.

You can also connect with our experts and know more about our services at (+91 8595080808)

Being a part of the decade, which has seen almost everything from demonetization to Covid outbreak, its quite evident to say that the world has changed its ways to work efficiently while being safe.

Work from home may have sounded a little too impossible few years back but today, almost every company was forced to adopt this and surprisingly, some are highly satisfied with its result, admitting to continue WFH even after the pandemic.

Companies dealing in stocks and funds have come in spotlight even more after the outbreak, financial safety being the reason of every household.

We, at Awaz De India helped a lot of companies in getting along and staying connected with their customers in an easy way which has helped a lot of companies grow.

Keeping in mind the problems that stock brokers companies might face, we have compiled a list of solutions for you to work with.

• Make your customers feel confident while connecting with your company

No customers like to stay on hold for long while dialing a company for query. Companies need something that can handle multiple customers at once without making feel them less important. IVR is the solution for it. Awaz De India’s IVR product, known as Ibizfone is one of the most popular solution that comes with multiple features to help you deal with all your customers at once.

• Make your brand be in the spotlight

Customer experience with your brand is one of the most important features that shows your brand value. Even before customer engagement, the only thing that adds to your brand is the number highlighted on your website. Every brand wants their customers to remember their customer care number, making them not to feel frustrated and choose another company over you when stuck with a query.

That’s why you should deploy Toll-free number, popularly known as 1800 number. The number makes the brand look professional and adds up to its brand value.

• Alert your customers of their recent transactions

Missed call is one the most underrated services in every industry. Missed call strengthens and enhances your customer engagement.  

You can send your customers their daily transactions, balance report and other things in real-time, all by adding missed call service to your brand.

• Know what your customer are saying about your brand.

Voice broadcasting is one of the most used solution when it comes to taking feedbacks from customers or gathering surveys. The outbound voice broadcasting solution helps you in conducting polls. This can also be a great way to know what is your customer’s take on certain shares and stocks.

Wrapping it all up, we can all agree that cloud solutions can be a valuable tool to not only stock broker companies but to every industry and will be adopted by everyone in coming years.

The Mobile Contact Center App is designed for people who enable businesses to streamline the productivity of their organizations by allowing their employees to have access to the calling information and data instantly in order to stay up-to-date with the relevant information during support.

The app is designed keeping in mind the issues that employees or businesses normally face while working with a traditional PABX and to overcome them.

Any mobile call center app should have these features in order to function smoothly and efficiently.

• Agent Real Time Monitoring (RTM)

One of the main additions on this application was to make sure that the employees get the real time update of all the activities in order to help him to monitor/study it further.

• Manage calls at your own pace

The app allows the employees to function at their own pace. They can create a timeline on when to call and when not to.

• Receive and make calls

The design of the application is easy to work with and gives a way to do everything just through the app.

• Access call history

One main feature that everyone looks for in this kind of app is accessing the previous data for future analysis. You can check the call time, duration, and other miscellaneous information while working on this app.

• Manage contacts from your contact list

The Mobile contact center app has a manual dial board that allows you to contact anyone from your contact list at any time and access the data afterward in the application itself.

• Customize CRM

One of the best features that will help a lot of businesses is the customized CRM. You can decide what you want to access or record while using the application.

• Disposition

We all know how difficult it gets to remember everything we talked about to each and every customer. With the Mobile Contact Center application, we can enter the activities at that very moment in such a manner that it gets easier for the admin to filter out the reports when needed.

• Record calls for future analysis

Recording your calls can come in handy when accessing the history for analysis in the future. The application gives you all the call recordings that can be easily accessible by the employees.

• Check error during calls through API 

Another well thought the feature was to place an option of API(s) in easy layouts so as to correct the calling errors in minutes by sending it to the agent with a single click.

• Schedule calls

We understand how sometimes customers can be tough to handle while calls and sometimes they don’t even appear to attend calls. So, we tried to solve your problem by placing a schedule timer that reminds you of calling someone after your decided time period so that you don’t forget whom to connect with.

These are just some of the features that we thought might help you in deciding if the application is worth investing in. We bet you won’t get these features along with the best support team anywhere else other than at Awaz De India.

The call centers with installed PABX have been operating in the business world since the 1960s. The traditional way is to have agents sit in a row and handle customer contacts.

With the changes all over the business world and different industries, people are searching for an easier and efficient way to connect with their customers.

With the development of the Mobile contact center app, you can do everything within the safe zone of your home or anywhere else.

Awaz De India developed an app to simplify the complicated call handling system. It helps you enjoy the cloud call center features at an ease of a mobile application. It keeps your presence intact and support at both digital and voice interaction. The app presents a unique, simple-to-use portal to use in concomitance with the app.

One might think why to develop an app for a call center but in today’s dynamic world, mobile cloud call center allows free accessibility from mobile without drawing any boundaries to limit. A mobile cloud call center makes you render cloud call services handy whereas, in a traditional call center, you get a row of seating arrangements and a particular workplace to operate from.

 The interactive nature of a minimalist dashboard serves as a solution for all communication needs, a company requires. Currently, the app runs only on android with version 6.0 known as Marshmallow or above.

The app serves as a platform to provide various features a company might need in order to function smoothly and efficiently.

You can read more about the app and its features here.

With limited investment and resources, small businesses do want to have enough access to the best communication possible with their customers. Each and every call you get might become a potential customer when you’re leading a small business.

Here are the best possible features that Cloud Telephony can give you:

Remote management:

Cloud Telephony gives you the advantage of being able to communicate with your customers from anywhere in the world. The features like IVR and cloud call center can be accessed remotely. These features can add to great success for small businesses who plan on investing a little in their infrastructure.

Increases flexibility:

Every business wants to be flexible in itself. The space of flexibility and collaborations that cloud-based software gives you is endless. You can be picky about what you actually need for your business and at what time.

Shopify, for example, avails flexibility for businesses and helps them manage their inventory, order tracking, and point-of-sale, all in one application.

Real-time Analytics:

A company performs best when it is taken care of in real-time. Cloud software provides you with real-time analytics which ultimately helps you to monitor your data and perform better. Awaz De India’s feature has helped companies to monitor their data in real-time and make use of the information available.

Enhance customer experience:

The cloud call center is one of the cloud products that has proved to be really helpful for small businesses. It strengthens the customer experience by customizing the call flow and creating multi-level IVR. The computing will allow small businesses to reduce Capex to nearly zero.

Reduced Cost:

Businesses, whether it’s small or large, don’t want to invest huge sums in anything. Cloud Telephony gives you the flexibility to have subscription-based costing whenever they need it. It allows organizations of any type to pass on their information to their perspective leads and generate business in one go.

Lighten the load of IT resources:

Beyond the worst-case scenario, moving to the cloud can lighten up the burden for your IT resources, particularly if you take advantage of a managed service provider to help with day-to-day tasks like real-time monitoring. In a small business, it’s often a struggle to put out every task in a reactive mode, responding to problems as they arise.

Scalability:

Cloud telephony can scale far more easily to match business growth, reason beingits low infrastructure footprint. Small businesses can begin with minimum two users even, before deciding to add more when the time is right. For growing organisations, it’s important to teeter out the costs, pace out growth accordingly and strike the right balance between expansion and efficient use of existing resources. 

What step you can take right now?

If you’re a business, a brand trying to put your foot in any field, the best thing you can do is add tools you need that are available across cloud telephony software. It makes your work function easily, more practically, and skillfully with reduced costs.

No matter the scale or position of your business, Cloud Telephony is always a win.