Here’s a List of Things That You Can Expect from Cloud Telephony in the Coming Years.

Cloud communication is believed to be the most beneficial for tech start-ups. Small businesses and start-ups are continuously on the lookout for innovative technology that might improve the user and employee experience. The three key benefits of cloud telephony are affordability, scalability, and reliability. Cloud telephony is predicted to increase significantly in the Indian market as consumers prefer voice communication over impersonal forms of communication such as emails.

The modern world is rapidly heading towards an omnichannel experience. A number of businesses are utilising the cloud telephony system due to the favourable changes it provides in client interaction. Companies connect with individuals across several platforms, such as applications, websites, and so on, which creates a hurdle. Customers typically seek consistency, which implies that data from one place is coupled with information from other customer contact sources to improve their experience. This means that in the future, the customer’s cloud-stored phone records will be coupled with information from their social media, app feedback, and so on to provide them with a better experience, which may eventually lead to a purchase.

The flexibility and cost-effectiveness of cloud telephony are significantly boosting employee and customer experience. Employees no longer need to report to a specific location for work and can work from anywhere at any time and in any location. This approach is aided by having all the data stored on the cloud. Cloud telephony appears to be the future not only for businesses and organisations, but also for government agencies and departments.

How Awaz De India Can Help You with Your Business

Have you ever hired a cab, ordered meals online, or used an ATM? The otp(s) and SMS messages you receive are handled by cloud telephony.

Take a Look at How We Empower Millions of Conversations Every Day.

• Protect your consumers’ privacy.
• Real-time updates
• Automated calls and SMS
• Monitoring and analysing data
• Customer Feedback 
• Scalability

Is Cloud Telephony a Good Option for Your Business?

The main question that always arises from different sectors is “whether cloud telephony is for us”.

Given the above statement, we agree that every sector has to serve different audience with different interests. A healthcare sector will have different audience to serve unlike the one with education sector or the real-estate sector will have different consumer behaviour to look for than the one in finance.

But at the end, every industry has one goal to achieve- to perform solutions in a cost-effective manner.

That is why cloud telephony is appropriate for all businesses. The technology serves as a one-stop shop for industries ranging from tiny businesses to giant global organisations.

If you want to find out more about how it will serve your industry better, you can read here or contact us on 8595080808.

LinkedIn is one of the most popular social media sites when it comes to generating quality leads. Not just leads, the platform is great for growing your brand and revenue simultaneously.

With the statistics in place, LinkedIn is the top social channel for organic and paid leads for every type of business-B2B, B2C, or D2C.

As LinkedIn is specifically a professionally-geared content generation platform, the company and brands are already seeking out their collaborative partners to help them grow their business.

With all this said, the task of lead generation on LinkedIn can seem a little daunting to start with, but once you’re getting in flow with that, handling multiple customers at once can get a little tricky and confusing.

To help you stick with your leads and convert them into prospective customers, we have created a list of telecommunication services that can help you stay aware and connect with your customers.

• Interactive Voice Response (IVR)

As technical as it may sound, IVR is a service designed to make your customers serve themselves with a pre-designed computer-operated phone system.

B2B companies have a huge customer base, and with the agents being on call all the time, they tend to miss a few of their valuable customers. IVR makes sure no customers get left out and makes them stick to you for a long time.

• Voice Broadcasting Services (OBD)

B2B lead generation is one of the most tedious tasks, keeping in mind that every other business we plan on targeting has a customer base as a priority. But not to forget, their business leads generated will be intact only if they know how to communicate well with their customers. Voice broadcasting is one of the easiest and most strategically used lead generation tools.

Companies use voice broadcasting services to generate leads, sales and to deliver relevant information to their clients in a timely manner.

This allows them to stay in touch with their clients and increase their chances of converting leads into prospective clients.

• Bulk SMS

SMS is one of the most underrated communication services. SMS can be used to communicate with your leads, update them on your ongoing offers and discounts, and send them time-sensitive messages.

There are different types of SMS that can be used to communicate with different customer bases at once. For instance, transactional and promotional messages.

• Cloud Call Centre (CCC)

An in-house unified solution to enhance your business communication and to improve staff productivity—Cloud Call Centre is one of the most preferred solutions for post-pandemic situations. In contrast to the PBX, the cloud Call Centre doesn’t involve any heavy equipment to work with.

The solution is packed with all the cloud features – Live IVR, call forwarding, text-to-speech, sticky agents, click-2-call and many more.

As far as leads are talked about, they take up a major share in the growth of one’s business. Cloud communications have simplified the process for businesses to stick to their customers and follow up with them.