Privacy Policy

Effective Date: January 1, 2026

Awaz De India values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, cloud telephony services, IVR solutions, Toll-Free services, Bulk SMS platform, Voice Broadcasting, APIs, and other communication solutions.

1. Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Mobile Number
• Company Name
• Business Details
• Billing Information
• IP Address and Browser Information
• Call Logs, SMS Logs, API Usage Data
• Device Information and Website Usage Data

2. How We Use Your Information

• To provide cloud telephony and communication services.
• To create and manage your account.
• To provide customer support.
• To process payments and invoices.
• To improve our products and services.
• To send service updates and important notifications.
• To comply with applicable laws and regulations.

3. Cookies

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and enhance security. You can disable cookies through your browser settings.

4. Information Sharing

We do not sell or rent your personal information. Information may only be shared:

• With your consent.
• With trusted service providers assisting in service delivery.
• When required by law or government authorities.
• To prevent fraud, abuse, or security threats.

5. Data Security

We implement appropriate technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Third-Party Services

Our platform may integrate with third-party applications, CRMs, payment gateways, and APIs. We are not responsible for the privacy practices of third-party websites or services.

7. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

• Access your personal information.
• Update or correct your information.
• Request deletion of your information where legally permitted.
• Withdraw consent for promotional communications.

9. Children's Privacy

Our services are intended for businesses and individuals above the age of 18 years. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Any updates will be published on this page with the revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Awaz De India Pvt. Ltd.
Email: awazdeindia@gmail.com
Phone: +91 75672 25522