Customer experience is vital in businesses as it has the power to make or break the reputation of the brand. A decent product or service is not sufficient enough. There is a need for a solid customer base. 

Businesses that are expanding must come up with strategies that attract clients without charging them and encourage them to make a contact. Customers only remain loyal to businesses that provide them with outstanding customer service and listen to ongoing issues. Hence, one way this can be achieved is by giving customers the ability to contact them directly with the help of Toll-Free numbers. 

What is a Toll-Free Number?

The toll-free numbers or free phone numbers are made without incurring any fees. All the mobiles and landline phones are compatible with such numbers. These numbers may have appeared on posters, flyers, brochures, as well as websites. 

To be precise, the prefixes used include 800, 877, 888, 866, 855, or 844. The businesses pay an inbound fee for these connections so that the customers do not have to pay a dime for calling.

6 Ways Toll-Free Numbers Help Businesses to Build Customer Relationships 

There are multiple ways toll-free numbers can help businesses to build customer relationships. To be precise, these ways include the following: 

1. Solidifies Brand Image

Have you ever got stuck in a problem and contacted a toll-free hotline that is open 24 x 7? Well, then you might have found your queries to get resolved immediately.  

You can give the consumers the same amount of convenience by offering them access to a toll-free number. This will not only allow them to respect but also believe in your company. Additionally, it will increase customer loyalty alongside improving financial performance.

2. Easy to Remember 

When compared to the other number, a toll-free number of businesses are easier and simpler to remember. Customers are more likely to contact a firm when they remember the toll-free number. 

This not only boosts customer service but also boosts the income of the organization. Additionally, the customers are less likely to feel frustrated about the number that is difficult to learn.

3. Makes the Calling Experience Simple

With the help of the toll-free numbers, the callers get access to reach all of the departments easily. This eliminates the need to keep a track of more than one phone number. 

Simply put just by dialling the toll-free number, the customers will quickly connect themselves to the right department. The incoming callers can get assistance from the appropriate agents with anything including pre-purchase enquiries, post-sale inquiries and others.

4. Enhanced Customer Retention

The result of better services is improved client retention. As a result, it is very important to provide both new as well as returning callers with exceptional service. 

On the other hand, undoubtedly customers believe that developing and sustaining loyalty to a brand depends on providing excellent customer service. Therefore, with the toll-free number, it becomes easier to offer hassle-free support regardless of the time and place. Additionally, it also helps in raising client satisfaction. 

5. Solves Customer Queries Quickly

Toll-free numbers can function as virtual receptionist when it is integrated with the Interactive Voice Response ( IVR ) solution. Customers can choose the desired extension from the IVR menu when they dial a toll-free number that has IVR integration. 

Their call is quickly directed to the proper agent and in the right department depending on the input. For example, when the customer presses 1 in the IVR menu, they will be connected to receive assistance. When option 2 is pressed on the menu, the customers will reach sales if they need to. 

6. Round-the-Clock Customer Support 

Having a toll-free number means giving customers the chance to contact the business whenever assistance is needed with the goods and services. 

All the customers have to do is contact the toll-free number. This gives customers a sense of relief that your services are available around the clock for them and they can count on it confidently.

Introduce Toll-Free Numbers in Your Business Today

With the help of the toll-free numbers, customers will remember you forever. And to include the services of Toll-free numbers in your business, you can come to us at Go2 Market. We are the one-stop solution for all your business needs that develops a unique customer experience. 

It does not matter what your business or industry is – our quality communication brings success. Through scalability, reliability and flexibility, we make sure that the smooth running of the operations is guaranteed. Also, the services we offer are available at highly cheap rates. 

A toll-free number or an 1800 number is a telephone number that is billed for all arriving calls instead of incurring ones. The number receives more calls from the leads than a normal number because of this reason.

Earlier only large businesses were able to opt for these numbers but as the industry grew, many other small firms and start-ups have started using them because of the affordable rates. 

A few companies actually provide you with all features that might help you in growing your business and improving the customer experience.

Awaz De India being one such company. The tollfree number is provided under the name “itollfree” with ample features that can boost your business.

Tollfree number gives the greatest advantage of adding to the company’s brand name and improving their professional image.

The cloud telephony company adds a lot to the feature and helps the businesses receive real-time analysis without investing in any software.

itollfree has an inbuilt feature to record calls so you can access them in the future to analyze them.

The toll-free number can also be combined with a multilevel IVR in order to help you with a better customer experience.

The toll-free product not only provides you with multiple channels to gain more leads but it can also be set up as a multi-agent accessible solution so that you don’t miss any leads.

In order to get a toll-free number, you need to watch out for all these features along with a price that you can afford.

And Awaz De India helps in the successful operation of the same at an affordable price. It’s an on-demand service so you only pay for what you use or in other words you pay as you go.

You can contact us directly from our website or call us on +917567225522 and our experienced agents will help you in getting the best solution for your business.

Toll-Free Number service is essential for every sector. Every company wants a seamless interaction between the agents and their clients.

From FMCG to Financial, a toll-free number service carries as much importance as a business developer in a company does.

A toll-free number is a business phone number that allows people to reach an individual or a business without paying anything. Mostly addressed as an 1800 number, it is a two-way street that benefits both the business and its customers.

Many businesses use IVR solutions along with the toll-free number to provide enhanced customer service to their potential callers.

The working of a toll-free number is followed by a cost-free call by a customer and is charged to the one who is being called.

Toll-free number services provide endless benefits. A few of them are listed below:

Improves customer relation:

Because the person who is calling doesn’t get charged, it actually enhances the customer relation. The person having a concern or a query can get connected to you directly through your toll-free number and can voice his/her issue directly without any hassle.

Easy configuration:

Running a business has its own obstacles so every step taken should bring your customers to you in a much effective manner. Now while running a business, it is very much important to get the right tools that help you to get closer to your customers. Getting a toll-free number for your business is easy to set up and work with.

Build brand image:

The toll-free number works for a company of every size, doesn’t matter if you are a large organization or a small business or just starting out. If you’re planning on advertising any of your products among your target audience, a toll-free number along with it will increase the reliability and image of your business among your customers.

Affordable prices:

The product comes with a monthly plan or pay-as-you-use. Many companies even offer prices that are too affordable are lower than your regular telephonic services.

Scalability:

The toll-free service gives you the freedom to scale your business at different levels. You can level up your communication game irrespective of the type or kind of business you run.

Expands marketing reach:

You can connect with your clients no matter where they’re from. Apart from expanding your market reach, toll-free numbers are one of the best products to be used as a marketing instrument. You can put them up as call-to-action in your advertisements to boosts conversion.

Boosts brand recall:

Many of your leads might not remember the number with all the different digits but a toll-free number is easy to remember which ultimately makes your customer remember your brand and get themselves connected with you.

Today, customers just eye on brands that they can communicate with easily and without any hassle, and businesses, on the other hand, wants to drive leads.

Toll-free is one the most affordable and reliable products available that will benefit both sides seamlessly.

If you’re looking for a toll-free number service that will fit your business perfectly, give us a call at (+91) 7567225522