Cloud telephony is a technology that helps people connect with each other with the help of the internet. Cloud telephony offers scalable and dependable communication services for businesses of all types and sizes without the hassle of developing and managing the infrastructure. It also benefits businesses in cost and time saving, which helps them to focus on other key areas and results in better growth.

Cloud telephony is a technology that emerged with a promising future in the last decade, it has helped many businesses in various ways, and helped small enterprises in creating a brand name and presence in this fast-moving online world. Awaz De India is one of the best service providers of this technology in india.

Now let’s talk about some benefits of cloud telephony and how easy it is to move your business to the cloud.

1. No Cost for Infrastructure

To move your business communication to the cloud, you don’t need any special infrastructure all things will be hosted on the cloud and managed by us.Awaz De India has its own data centers to ensure 100% uptime for our customers. All you need to do is choose a number and then decide on a welcome message that you want your customers to hear. 

2. Seamless Integration with Existing Software

If you are worried about the replacement and training cost of moving to the cloud, you don’t need to be worried at all, because Awaz De India’s APIs can be integrated easily with many CRM software and many ticketing tools like ZOHO, Lead squared, etc.

3. Reliable and Scalable

Cloud telephony is a system that allows you to manage things on a large scale and it is also very secure and reliable, it uses technology to track all calls no matter received or missed on a given platform, and allows users to make outgoing calls. And the most beneficial thing about this system is that it can handle large volumes.

4. Makes Your Business Communication Look More Professional

A number that welcomes callers by your company name and uses an interactive voice menu to direct them to the appropriate department. Get the IVR solution from Awaz De India to give your company a more professional appearance.

5. Increase the Efficiency and Productivity of Your Team

Cloud telephony allows your business to work more efficiently and manage things easily and remotely. It saves a lot of manual work done by your team Also, it helps to keep a better track of calls received and made by any specific agent. It saves a lot of time and manual work from your sales team’s end.

6. Reduced Cost to Manage Communication

Cloud telephony helps businesses manage things at a less cost, as it allows you to centralize all your communication on one single platform and one single number, and then you can let the customer decide whom they want to communicate with through available options in the IVR menu.

7. Easy and User-friendly panel

Cloud telephony technology is very easy and user friendly and most of the things are handled by your vendor. The panels are very easy and user-friendly to save time and effort for your teams.

8. Data Security

Cloud telephony providers understand the concept of data security and privacy of their customers, which is why we ensure proper data security for our customers.

Now that we know about a few solutions that cloud telephony offers to manage the communication of a business with its customers. There are solutions available for marketing and promotions as well, and one can also track and enhance their lead generation process and then in turn increase ROI as well.

Some of our other services are BULK SMS, Bulk Voice Broadcasting, Missed call Service, Click to Call, and Cloud Call Center.

Cloud telephony, also known as cloud calling, is a type of unified communications as a service (UCaaS) or (SaaS) software as a service, that offers voice communication services through a third-party host. UCaaS replaces the need for conventional enterprise telephone systems, such as private branch exchange (PBX). The most important function of any business is to make sales and deliver value to its customers and make long-term relationships with the customers, the cloud telephony technology is playing a vital role in that. Cloud telephony services enable users to place calls directly from any computer or mobile device with an internet connection and free businesses from the burden of buying and storing stand-alone hardware, like PBX boxes and handsets. 

The main aim of cloud telephony technology is to connect people via phone and internet without spending a fortune on infrastructure, they use technology to connect people by phone. And also to make it easy for small business owners to manage their customer support system. This technology has been a lifesaver for many companies, that have a tight budget when it comes to marketing or communication.

The digital shift or “Digital India movement” actually proved to be a great kickstart for our technology enthusiasts, so many people came together and brought such great tech-based solutions, while keeping in mind the budget constraint faced by lots of businessmen and also lack of knowledge about how technology can help them move faster and grow at a better rate. 

Cloud telephony was one such technology, that people were unaware of, other than the telecom industry only a few people knew how easy and cost-effective this technology is in managing a large number of calls and delivering some actual value/satisfaction to their customers. 

Now let’s talk about some key benefits of cloud telephony technology

Easy Implementation – Moving your business phone system to the cloud is very easy nowadays, there are many service providers of this technology in India, all you have to do is do some research and find the most feasible one as per your business and team members who are going to use it, it is basically a software application or a web-based panel but some can be very complex

Mobility and flexibility – The cloud-based phone system does not involve any large infrastructure which is a great advantage to organizations who wants to work in a flexible environment, cloud telephony makes it very easy for a business to operate from anywhere, as the saying goes “communication is omnipresent” so is the cloud telephony technology.

Cost Effective – The other great benefit of moving on from your traditional phone system is that it saves you a lot of money that you can later on use for other business purposes. The cost that is involved in managing business calls or customer calls is a very big issue for many organizations, but cloud technology makes it very easy and better for a business to manage its business calls and provide a great customer experience to its users.

Advanced call features – One of the most important benefits of cloud technology is the advanced call management features that it provides IVR helps the user to decide which department they want to connect to. Like ‘self-serve’ and solve their own query through conversational but automated call management paths and then there’s call forwarding, call conferencing and call recording etc.

Increase productivity – Once you move your calls to cloud, it gets very easy for your team to track all the necessary information at one place and manage communication more effectively, this saves a lot of manual tasks for them and thus results in increased productivity because now they can solve customers’ queries at a faster rate and use their spare time in other productive things or to connect with more prospective customers. 

Reliable and secure – The cloud technology doesn’t take over all of your control on your business communication, it just helps you by being a host or a connector and gives you complete access to all your calls, data, and other necessary Information and your IT team can make all required changes from their end. And also there’s API service available for those who need to integrate their CRM system and other day-to-day tools such as Microsoft office 365 or your Google suite, making your teams more efficient and improving your customer experience for the longer term. 

Now the question is how to choose the right cloud telephony provider for your business. This decision is a crucial decision for any big organization so it should be well thought out, one must do their part of research and comparison, and 5 points that must be considered are:

• Service quality 
• Technology requirement
• Security and Compliance 
• Vendors involved
• Cost-benefit analysis

Go2Maket is one of the best service providers of this technology in India with a very reasonable rate that totally depends on the size of the organization and its call volume. We are serving many happy customers who have now become our core customers or repeat users because of the kind of service and support we provide. Being part of the telecom industry Awaz De India understands the pain and cruciality of the situation. So, stop using the traditional methods and check out our wide range of products and services

Here’s a List of Things That You Can Expect from Cloud Telephony in the Coming Years.

Cloud communication is believed to be the most beneficial for tech start-ups. Small businesses and start-ups are continuously on the lookout for innovative technology that might improve the user and employee experience. The three key benefits of cloud telephony are affordability, scalability, and reliability. Cloud telephony is predicted to increase significantly in the Indian market as consumers prefer voice communication over impersonal forms of communication such as emails.

The modern world is rapidly heading towards an omnichannel experience. A number of businesses are utilising the cloud telephony system due to the favourable changes it provides in client interaction. Companies connect with individuals across several platforms, such as applications, websites, and so on, which creates a hurdle. Customers typically seek consistency, which implies that data from one place is coupled with information from other customer contact sources to improve their experience. This means that in the future, the customer’s cloud-stored phone records will be coupled with information from their social media, app feedback, and so on to provide them with a better experience, which may eventually lead to a purchase.

The flexibility and cost-effectiveness of cloud telephony are significantly boosting employee and customer experience. Employees no longer need to report to a specific location for work and can work from anywhere at any time and in any location. This approach is aided by having all the data stored on the cloud. Cloud telephony appears to be the future not only for businesses and organisations, but also for government agencies and departments.

How Awaz De India Can Help You with Your Business

Have you ever hired a cab, ordered meals online, or used an ATM? The otp(s) and SMS messages you receive are handled by cloud telephony.

Take a Look at How We Empower Millions of Conversations Every Day.

• Protect your consumers’ privacy.
• Real-time updates
• Automated calls and SMS
• Monitoring and analysing data
• Customer Feedback 
• Scalability

Is Cloud Telephony a Good Option for Your Business?

The main question that always arises from different sectors is “whether cloud telephony is for us”.

Given the above statement, we agree that every sector has to serve different audience with different interests. A healthcare sector will have different audience to serve unlike the one with education sector or the real-estate sector will have different consumer behaviour to look for than the one in finance.

But at the end, every industry has one goal to achieve- to perform solutions in a cost-effective manner.

That is why cloud telephony is appropriate for all businesses. The technology serves as a one-stop shop for industries ranging from tiny businesses to giant global organisations.

If you want to find out more about how it will serve your industry better, you can read here or contact us on 8595080808.

Nearly one third of the total business are on cloud platform and the number is only expected to grow in coming years.

As there has been an increase in start-ups ever year, demand for adopting cloud-based solutions ditching the traditional systems are increasing in number.

Someone who is a boomer about what cloud telephony actually means especially for small businesses can refer to our previous blog here.

But right now, we plan on helping you know how cloud telephony can make you run your business smoothly in 10 different ways

Better communication control:

Cloud telephony serves as a platform that simplifies communication which can be tracked and monitored easily.

Customisability:

While traditional forms of communication are quite rigid, the customisation offered in cloud communication is according to the requirements of the business.

Save 30-40 call minutes per day:

Tools like Mobile Cloud Call Centre that comes with feature of automatic dialling and analysing saves a lot of time for employees to attend more customers and focus on other parts of their work.

The traditional call system versus IVR proved that IVR saves a lot of time for customer to transfer or connect calls to the respective departments as asked by customers because of the call routing feature.

Increases flexibility:

We have been through the time of the whole pandemic work from home situation which made us realise how virtual meetings can sometimes be a way to increase productivity in certain departments when face-to-face is not very necessary.  Cloud communication is an added advantage that makes virtual meetings to take place in a lot easier way.

A lot more than a traditional call:

Cloud solutions or VOIP solutions makes your everyday communication a lot easier than it sounds, literally.

You can analyse, record and monitor your calls for future and can do a lot more than just dialling your customers one by one.

We all are here for business upgradation and that’s what companies like Awaz De India help their customers with.

You can check out the products that company has to offer or talk to one of the experts to boost your business.

 Time travel to the past

We have all been through the phase of struggling with getting mail, scheduling the meeting, and getting everyone together with an uninterrupted network at once. 

And when it’s something to be discussed on an urgent basis, it’s a whole different tiring process even before we start communicating on the main issue.

To overcome the communication barriers, we have introduced multiple solutions for you to ease out your interaction process in the working space. 

Cloud telephony that stepped up a few years back and has been on a boom since the pandemic is one of the most reliable solutions to solve your transmitting routes.

The introduction of a cloud-based platform as an omnichannel solution for every type of business has helped improve customer experience in a much better way and improve productivity among staff members. 

We, as a company dealing with cloud products, understand the need of the hour and want to simplify communication problems with our best-supported products and reliable team.

Our multiple featured products have gone through thorough testing to give the best experience to prospective customers and businesses. 

Communication is the unsaid lifeline of every company, improving efficiency for the long term and letting the business stay ahead of its competitors. 

You can read more about how to make your remote team connect more effectively on our detailed blog.

With limited investment and resources, small businesses do want to have enough access to the best communication possible with their customers. Each and every call you get might become a potential customer when you’re leading a small business.

Here are the best possible features that Cloud Telephony can give you:

Remote management:

Cloud Telephony gives you the advantage of being able to communicate with your customers from anywhere in the world. The features like IVR and cloud call center can be accessed remotely. These features can add to great success for small businesses who plan on investing a little in their infrastructure.

Increases flexibility:

Every business wants to be flexible in itself. The space of flexibility and collaborations that cloud-based software gives you is endless. You can be picky about what you actually need for your business and at what time.

Shopify, for example, avails flexibility for businesses and helps them manage their inventory, order tracking, and point-of-sale, all in one application.

Real-time Analytics:

A company performs best when it is taken care of in real-time. Cloud software provides you with real-time analytics which ultimately helps you to monitor your data and perform better. Awaz De India’s feature has helped companies to monitor their data in real-time and make use of the information available.

Enhance customer experience:

The cloud call center is one of the cloud products that has proved to be really helpful for small businesses. It strengthens the customer experience by customizing the call flow and creating multi-level IVR. The computing will allow small businesses to reduce Capex to nearly zero.

Reduced Cost:

Businesses, whether it’s small or large, don’t want to invest huge sums in anything. Cloud Telephony gives you the flexibility to have subscription-based costing whenever they need it. It allows organizations of any type to pass on their information to their perspective leads and generate business in one go.

Lighten the load of IT resources:

Beyond the worst-case scenario, moving to the cloud can lighten up the burden for your IT resources, particularly if you take advantage of a managed service provider to help with day-to-day tasks like real-time monitoring. In a small business, it’s often a struggle to put out every task in a reactive mode, responding to problems as they arise.

Scalability:

Cloud telephony can scale far more easily to match business growth, reason beingits low infrastructure footprint. Small businesses can begin with minimum two users even, before deciding to add more when the time is right. For growing organisations, it’s important to teeter out the costs, pace out growth accordingly and strike the right balance between expansion and efficient use of existing resources. 

What step you can take right now?

If you’re a business, a brand trying to put your foot in any field, the best thing you can do is add tools you need that are available across cloud telephony software. It makes your work function easily, more practically, and skillfully with reduced costs.

No matter the scale or position of your business, Cloud Telephony is always a win.