Cloud telephony is a technology that helps people connect with each other with the help of the internet. Cloud telephony offers scalable and dependable communication services for businesses of all types and sizes without the hassle of developing and managing the infrastructure. It also benefits businesses in cost and time saving, which helps them to focus on other key areas and results in better growth.

Cloud telephony is a technology that emerged with a promising future in the last decade, it has helped many businesses in various ways, and helped small enterprises in creating a brand name and presence in this fast-moving online world. Awaz De India is one of the best service providers of this technology in india.

Now let’s talk about some benefits of cloud telephony and how easy it is to move your business to the cloud.

1. No Cost for Infrastructure

To move your business communication to the cloud, you don’t need any special infrastructure all things will be hosted on the cloud and managed by us.Awaz De India has its own data centers to ensure 100% uptime for our customers. All you need to do is choose a number and then decide on a welcome message that you want your customers to hear. 

2. Seamless Integration with Existing Software

If you are worried about the replacement and training cost of moving to the cloud, you don’t need to be worried at all, because Awaz De India’s APIs can be integrated easily with many CRM software and many ticketing tools like ZOHO, Lead squared, etc.

3. Reliable and Scalable

Cloud telephony is a system that allows you to manage things on a large scale and it is also very secure and reliable, it uses technology to track all calls no matter received or missed on a given platform, and allows users to make outgoing calls. And the most beneficial thing about this system is that it can handle large volumes.

4. Makes Your Business Communication Look More Professional

A number that welcomes callers by your company name and uses an interactive voice menu to direct them to the appropriate department. Get the IVR solution from Awaz De India to give your company a more professional appearance.

5. Increase the Efficiency and Productivity of Your Team

Cloud telephony allows your business to work more efficiently and manage things easily and remotely. It saves a lot of manual work done by your team Also, it helps to keep a better track of calls received and made by any specific agent. It saves a lot of time and manual work from your sales team’s end.

6. Reduced Cost to Manage Communication

Cloud telephony helps businesses manage things at a less cost, as it allows you to centralize all your communication on one single platform and one single number, and then you can let the customer decide whom they want to communicate with through available options in the IVR menu.

7. Easy and User-friendly panel

Cloud telephony technology is very easy and user friendly and most of the things are handled by your vendor. The panels are very easy and user-friendly to save time and effort for your teams.

8. Data Security

Cloud telephony providers understand the concept of data security and privacy of their customers, which is why we ensure proper data security for our customers.

Now that we know about a few solutions that cloud telephony offers to manage the communication of a business with its customers. There are solutions available for marketing and promotions as well, and one can also track and enhance their lead generation process and then in turn increase ROI as well.

Some of our other services are BULK SMS, Bulk Voice Broadcasting, Missed call Service, Click to Call, and Cloud Call Center.

Here’s a List of Things That You Can Expect from Cloud Telephony in the Coming Years.

Cloud communication is believed to be the most beneficial for tech start-ups. Small businesses and start-ups are continuously on the lookout for innovative technology that might improve the user and employee experience. The three key benefits of cloud telephony are affordability, scalability, and reliability. Cloud telephony is predicted to increase significantly in the Indian market as consumers prefer voice communication over impersonal forms of communication such as emails.

The modern world is rapidly heading towards an omnichannel experience. A number of businesses are utilising the cloud telephony system due to the favourable changes it provides in client interaction. Companies connect with individuals across several platforms, such as applications, websites, and so on, which creates a hurdle. Customers typically seek consistency, which implies that data from one place is coupled with information from other customer contact sources to improve their experience. This means that in the future, the customer’s cloud-stored phone records will be coupled with information from their social media, app feedback, and so on to provide them with a better experience, which may eventually lead to a purchase.

The flexibility and cost-effectiveness of cloud telephony are significantly boosting employee and customer experience. Employees no longer need to report to a specific location for work and can work from anywhere at any time and in any location. This approach is aided by having all the data stored on the cloud. Cloud telephony appears to be the future not only for businesses and organisations, but also for government agencies and departments.

How Awaz De India Can Help You with Your Business

Have you ever hired a cab, ordered meals online, or used an ATM? The otp(s) and SMS messages you receive are handled by cloud telephony.

Take a Look at How We Empower Millions of Conversations Every Day.

• Protect your consumers’ privacy.
• Real-time updates
• Automated calls and SMS
• Monitoring and analysing data
• Customer Feedback 
• Scalability

Is Cloud Telephony a Good Option for Your Business?

The main question that always arises from different sectors is “whether cloud telephony is for us”.

Given the above statement, we agree that every sector has to serve different audience with different interests. A healthcare sector will have different audience to serve unlike the one with education sector or the real-estate sector will have different consumer behaviour to look for than the one in finance.

But at the end, every industry has one goal to achieve- to perform solutions in a cost-effective manner.

That is why cloud telephony is appropriate for all businesses. The technology serves as a one-stop shop for industries ranging from tiny businesses to giant global organisations.

If you want to find out more about how it will serve your industry better, you can read here or contact us on 8595080808.

Being a part of the decade, which has seen almost everything from demonetization to Covid outbreak, its quite evident to say that the world has changed its ways to work efficiently while being safe.

Work from home may have sounded a little too impossible few years back but today, almost every company was forced to adopt this and surprisingly, some are highly satisfied with its result, admitting to continue WFH even after the pandemic.

Companies dealing in stocks and funds have come in spotlight even more after the outbreak, financial safety being the reason of every household.

We, at Awaz De India helped a lot of companies in getting along and staying connected with their customers in an easy way which has helped a lot of companies grow.

Keeping in mind the problems that stock brokers companies might face, we have compiled a list of solutions for you to work with.

• Make your customers feel confident while connecting with your company

No customers like to stay on hold for long while dialing a company for query. Companies need something that can handle multiple customers at once without making feel them less important. IVR is the solution for it. Awaz De India’s IVR product, known as Ibizfone is one of the most popular solution that comes with multiple features to help you deal with all your customers at once.

• Make your brand be in the spotlight

Customer experience with your brand is one of the most important features that shows your brand value. Even before customer engagement, the only thing that adds to your brand is the number highlighted on your website. Every brand wants their customers to remember their customer care number, making them not to feel frustrated and choose another company over you when stuck with a query.

That’s why you should deploy Toll-free number, popularly known as 1800 number. The number makes the brand look professional and adds up to its brand value.

• Alert your customers of their recent transactions

Missed call is one the most underrated services in every industry. Missed call strengthens and enhances your customer engagement.  

You can send your customers their daily transactions, balance report and other things in real-time, all by adding missed call service to your brand.

• Know what your customer are saying about your brand.

Voice broadcasting is one of the most used solution when it comes to taking feedbacks from customers or gathering surveys. The outbound voice broadcasting solution helps you in conducting polls. This can also be a great way to know what is your customer’s take on certain shares and stocks.

Wrapping it all up, we can all agree that cloud solutions can be a valuable tool to not only stock broker companies but to every industry and will be adopted by everyone in coming years.