Cloud telephony is a technology that helps people connect with each other with the help of the internet. Cloud telephony offers scalable and dependable communication services for businesses of all types and sizes without the hassle of developing and managing the infrastructure. It also benefits businesses in cost and time saving, which helps them to focus on other key areas and results in better growth.

Cloud telephony is a technology that emerged with a promising future in the last decade, it has helped many businesses in various ways, and helped small enterprises in creating a brand name and presence in this fast-moving online world. Awaz De India is one of the best service providers of this technology in india.

Now let’s talk about some benefits of cloud telephony and how easy it is to move your business to the cloud.

1. No Cost for Infrastructure

To move your business communication to the cloud, you don’t need any special infrastructure all things will be hosted on the cloud and managed by us.Awaz De India has its own data centers to ensure 100% uptime for our customers. All you need to do is choose a number and then decide on a welcome message that you want your customers to hear. 

2. Seamless Integration with Existing Software

If you are worried about the replacement and training cost of moving to the cloud, you don’t need to be worried at all, because Awaz De India’s APIs can be integrated easily with many CRM software and many ticketing tools like ZOHO, Lead squared, etc.

3. Reliable and Scalable

Cloud telephony is a system that allows you to manage things on a large scale and it is also very secure and reliable, it uses technology to track all calls no matter received or missed on a given platform, and allows users to make outgoing calls. And the most beneficial thing about this system is that it can handle large volumes.

4. Makes Your Business Communication Look More Professional

A number that welcomes callers by your company name and uses an interactive voice menu to direct them to the appropriate department. Get the IVR solution from Awaz De India to give your company a more professional appearance.

5. Increase the Efficiency and Productivity of Your Team

Cloud telephony allows your business to work more efficiently and manage things easily and remotely. It saves a lot of manual work done by your team Also, it helps to keep a better track of calls received and made by any specific agent. It saves a lot of time and manual work from your sales team’s end.

6. Reduced Cost to Manage Communication

Cloud telephony helps businesses manage things at a less cost, as it allows you to centralize all your communication on one single platform and one single number, and then you can let the customer decide whom they want to communicate with through available options in the IVR menu.

7. Easy and User-friendly panel

Cloud telephony technology is very easy and user friendly and most of the things are handled by your vendor. The panels are very easy and user-friendly to save time and effort for your teams.

8. Data Security

Cloud telephony providers understand the concept of data security and privacy of their customers, which is why we ensure proper data security for our customers.

Now that we know about a few solutions that cloud telephony offers to manage the communication of a business with its customers. There are solutions available for marketing and promotions as well, and one can also track and enhance their lead generation process and then in turn increase ROI as well.

Some of our other services are BULK SMS, Bulk Voice Broadcasting, Missed call Service, Click to Call, and Cloud Call Center.

Cloud telephony, also known as cloud calling, is a type of unified communications as a service (UCaaS) or (SaaS) software as a service, that offers voice communication services through a third-party host. UCaaS replaces the need for conventional enterprise telephone systems, such as private branch exchange (PBX). The most important function of any business is to make sales and deliver value to its customers and make long-term relationships with the customers, the cloud telephony technology is playing a vital role in that. Cloud telephony services enable users to place calls directly from any computer or mobile device with an internet connection and free businesses from the burden of buying and storing stand-alone hardware, like PBX boxes and handsets. 

The main aim of cloud telephony technology is to connect people via phone and internet without spending a fortune on infrastructure, they use technology to connect people by phone. And also to make it easy for small business owners to manage their customer support system. This technology has been a lifesaver for many companies, that have a tight budget when it comes to marketing or communication.

The digital shift or “Digital India movement” actually proved to be a great kickstart for our technology enthusiasts, so many people came together and brought such great tech-based solutions, while keeping in mind the budget constraint faced by lots of businessmen and also lack of knowledge about how technology can help them move faster and grow at a better rate. 

Cloud telephony was one such technology, that people were unaware of, other than the telecom industry only a few people knew how easy and cost-effective this technology is in managing a large number of calls and delivering some actual value/satisfaction to their customers. 

Now let’s talk about some key benefits of cloud telephony technology

Easy Implementation – Moving your business phone system to the cloud is very easy nowadays, there are many service providers of this technology in India, all you have to do is do some research and find the most feasible one as per your business and team members who are going to use it, it is basically a software application or a web-based panel but some can be very complex

Mobility and flexibility – The cloud-based phone system does not involve any large infrastructure which is a great advantage to organizations who wants to work in a flexible environment, cloud telephony makes it very easy for a business to operate from anywhere, as the saying goes “communication is omnipresent” so is the cloud telephony technology.

Cost Effective – The other great benefit of moving on from your traditional phone system is that it saves you a lot of money that you can later on use for other business purposes. The cost that is involved in managing business calls or customer calls is a very big issue for many organizations, but cloud technology makes it very easy and better for a business to manage its business calls and provide a great customer experience to its users.

Advanced call features – One of the most important benefits of cloud technology is the advanced call management features that it provides IVR helps the user to decide which department they want to connect to. Like ‘self-serve’ and solve their own query through conversational but automated call management paths and then there’s call forwarding, call conferencing and call recording etc.

Increase productivity – Once you move your calls to cloud, it gets very easy for your team to track all the necessary information at one place and manage communication more effectively, this saves a lot of manual tasks for them and thus results in increased productivity because now they can solve customers’ queries at a faster rate and use their spare time in other productive things or to connect with more prospective customers. 

Reliable and secure – The cloud technology doesn’t take over all of your control on your business communication, it just helps you by being a host or a connector and gives you complete access to all your calls, data, and other necessary Information and your IT team can make all required changes from their end. And also there’s API service available for those who need to integrate their CRM system and other day-to-day tools such as Microsoft office 365 or your Google suite, making your teams more efficient and improving your customer experience for the longer term. 

Now the question is how to choose the right cloud telephony provider for your business. This decision is a crucial decision for any big organization so it should be well thought out, one must do their part of research and comparison, and 5 points that must be considered are:

• Service quality 
• Technology requirement
• Security and Compliance 
• Vendors involved
• Cost-benefit analysis

Go2Maket is one of the best service providers of this technology in India with a very reasonable rate that totally depends on the size of the organization and its call volume. We are serving many happy customers who have now become our core customers or repeat users because of the kind of service and support we provide. Being part of the telecom industry Awaz De India understands the pain and cruciality of the situation. So, stop using the traditional methods and check out our wide range of products and services

Zoho CRM Users can use Awaz De India Integration to sync data to and from contacts, leads, accounts, user objectives, and potentials to other web-based systems. This integration updates data in Zoho and Awaz De India as it occurs, ensuring that the data is always up to date. The Zoho CRM-Awaz De India integration seamlessly provides effective, dynamic, and scalable solutions.

Awaz De India enables “reciprocal” Zoho CRM. The Integration entails connecting both the application to allow data to flow between them. Furthermore, it is one of our most productive tools, assisting you in making the most of your business endeavors in one or more of the following ways:

Minimized Cost

Most businesses spend a significant amount of money developing their LMS solutions. Since Awaz De India provides a customizable solution based on your business needs, the Zoho-CRM Awaz De India integration can significantly reduce costs. All features are pre-installed and accessible with the click of a button.

On Demand Assistance

We provide cutting-edge, “on-time” support for all of your needs. Our skilled employees cherish your business and recognize how important it is to provide a prompt and accurate response to any questions you might have about the Zoho CRM Awaz De India platform. This promotes business and lessens any downtime brought on by malfunctioning CRM applications.

Reduce Paperwork

Paperless is how the new age of business is defined. Because the entire integrated platform runs on PCs and mobile devices, there is virtually no need to keep records/databases on piles of paper. 

Real time notification

Never miss a business lead again; get complete call tracking via SMS and email notifications. You decide who gets which reports and how frequently.

Your business will run more smoothly and efficiently as a result of the integration.

If you need help setting up the integration, we have a step-by-step guide here.

For more information, please contact us at 8595080808 or awazdeindia@gmail.com.

Here’s a List of Things That You Can Expect from Cloud Telephony in the Coming Years.

Cloud communication is believed to be the most beneficial for tech start-ups. Small businesses and start-ups are continuously on the lookout for innovative technology that might improve the user and employee experience. The three key benefits of cloud telephony are affordability, scalability, and reliability. Cloud telephony is predicted to increase significantly in the Indian market as consumers prefer voice communication over impersonal forms of communication such as emails.

The modern world is rapidly heading towards an omnichannel experience. A number of businesses are utilising the cloud telephony system due to the favourable changes it provides in client interaction. Companies connect with individuals across several platforms, such as applications, websites, and so on, which creates a hurdle. Customers typically seek consistency, which implies that data from one place is coupled with information from other customer contact sources to improve their experience. This means that in the future, the customer’s cloud-stored phone records will be coupled with information from their social media, app feedback, and so on to provide them with a better experience, which may eventually lead to a purchase.

The flexibility and cost-effectiveness of cloud telephony are significantly boosting employee and customer experience. Employees no longer need to report to a specific location for work and can work from anywhere at any time and in any location. This approach is aided by having all the data stored on the cloud. Cloud telephony appears to be the future not only for businesses and organisations, but also for government agencies and departments.

How Awaz De India Can Help You with Your Business

Have you ever hired a cab, ordered meals online, or used an ATM? The otp(s) and SMS messages you receive are handled by cloud telephony.

Take a Look at How We Empower Millions of Conversations Every Day.

• Protect your consumers’ privacy.
• Real-time updates
• Automated calls and SMS
• Monitoring and analysing data
• Customer Feedback 
• Scalability

Is Cloud Telephony a Good Option for Your Business?

The main question that always arises from different sectors is “whether cloud telephony is for us”.

Given the above statement, we agree that every sector has to serve different audience with different interests. A healthcare sector will have different audience to serve unlike the one with education sector or the real-estate sector will have different consumer behaviour to look for than the one in finance.

But at the end, every industry has one goal to achieve- to perform solutions in a cost-effective manner.

That is why cloud telephony is appropriate for all businesses. The technology serves as a one-stop shop for industries ranging from tiny businesses to giant global organisations.

If you want to find out more about how it will serve your industry better, you can read here or contact us on 8595080808.

Nearly one third of the total business are on cloud platform and the number is only expected to grow in coming years.

As there has been an increase in start-ups ever year, demand for adopting cloud-based solutions ditching the traditional systems are increasing in number.

Someone who is a boomer about what cloud telephony actually means especially for small businesses can refer to our previous blog here.

But right now, we plan on helping you know how cloud telephony can make you run your business smoothly in 10 different ways

Better communication control:

Cloud telephony serves as a platform that simplifies communication which can be tracked and monitored easily.

Customisability:

While traditional forms of communication are quite rigid, the customisation offered in cloud communication is according to the requirements of the business.

Save 30-40 call minutes per day:

Tools like Mobile Cloud Call Centre that comes with feature of automatic dialling and analysing saves a lot of time for employees to attend more customers and focus on other parts of their work.

The traditional call system versus IVR proved that IVR saves a lot of time for customer to transfer or connect calls to the respective departments as asked by customers because of the call routing feature.

Increases flexibility:

We have been through the time of the whole pandemic work from home situation which made us realise how virtual meetings can sometimes be a way to increase productivity in certain departments when face-to-face is not very necessary.  Cloud communication is an added advantage that makes virtual meetings to take place in a lot easier way.

A lot more than a traditional call:

Cloud solutions or VOIP solutions makes your everyday communication a lot easier than it sounds, literally.

You can analyse, record and monitor your calls for future and can do a lot more than just dialling your customers one by one.

We all are here for business upgradation and that’s what companies like Awaz De India help their customers with.

You can check out the products that company has to offer or talk to one of the experts to boost your business.

Voice broadcasting service, also commonly known as obd (outbound dialing) is a cloud telephony solution for those wanting to connect with thousands of customers simultaneously. The solution is one of the most useful services in the current scenario where everyone wants to get connected digitally. The same can be integrated with IVR and Toll-free to make it add more value to your brand.

The process is completely automatic and requires minimal human assistance to function. The voice solution has been introduced by Awaz De India under the name ibizcast with ample features to help in providing better services to your prospective target audience.

In addition to features introduced by the brand, the obd also benefits in many other forms to different industries. A few of its benefits can be defined as:

• Wider Target Audience

The smartphone penetration in India has been forecasted to have reached 420.7 million users in 2019-2020 compared to 390.9 million users in 2018. Through voice broadcasting, you can reach as many users as you want without any human assistance.

• Suitable for every industry

There are all types of industries working in India and Voice broadcasting is an effective solution for everyone irrespective of the industry they are operating in.

• Generate leads

The obd solution has a high response rate and works efficiently when it comes to generating your business leads.

• Customer surveys and feedback

Voice broadcasting is one of the easiest and most convenient ways to receive after-sales feedback or to have clients fill out survey forms.

• Connect local people easily

Voice broadcasting gives you an option to pre-record messages in regional languages which can be edited or reused across multiple campaigns through a web portal.

• Real-time analysis

One of the most used features is the performance tracker. It gives you real-time analysis and measures the performance of a campaign in actual time.

• Automated process

If you’re planning to start and don’t want to spend much on staffing, then obd is the solution. The feature requires little to no human assistance and is fully automated which saves both time and money.

Voice broadcasting is one of those multipurpose tools that you can use without much effort and receive higher returns.

You can read more about the features of the Voice broadcasting solution on our website or connect directly to speak to one of our experts at (+917567225522)

“The art of communication is the language of leadership.” – James Humes

Hardly a few experts can master this skill to become a dominant player.

However, with constant industry advancements, corporate interactions with a plethora of other business operations are now become tough to tackle. It typically leads to serious business communication barriers, a bunch of dissatisfied customers & sometimes businesses shutting down. It’s where the new era cloud telephony services work wonders.

The key reasons for business setbacks are the lack of effective communication.

Companies often neglect the importance of effective communication to entice prospects and retain existing clients that ultimately result in business success, growth & expansion. Knowing your customers better helps you understand when, where, and how to interact with them.

CLOUD TELEPHONY takes control of all the connexion concerns. CLOUD TELEPHONY COMPANIES dynamically help you locate loopholes in your communication & furnish you with the ideal tools to alleviate them.

Communication challenges & remedies to fix them

1. The lower customer response rate

As time passes, businesses begin to focus exclusively only on operations. Firms must consider the customer needs & interact with them the offerings to ensure higher response rates. By engaging them with your brand and distinguishing yourself from your adversaries via in-depth discussions, promotional campaigns, and much more not only make their decision-making process smoother but also guarantee secured transactions for your business.

• Solution – Voice Broadcasting (OBD)

VOICE BROADCASTING SERVICES helps to excellently transmit promotions, campaigns, loyalty awards, reviews, etc. to a vast prospect pool at one go via readily crafted targeted content. It ensures higher brand exposure leaving your clients to actively engage in your offerings. As a result, you generate myriad approaches to connect & direct them across each buying process stage.

• Failure or negligence in evaluating staff performance

When the company expands, it becomes harder to ascertain & evaluate the output of each employee. Since the work of each employee defines the success of any business, it becomes important to give them access to useful input & support. You need to be able to quickly add staff to the system as the team expands.

• Solution – Cloud Call Centre

Real-time data of detailed customer & agent call metrics enable you to stay informed of every agent’s contributions. Via live call monitoring & call recording, you can review customer-agent discussions pinpoint of the area of staff improvement. In contrast, your agents can also add domain specialists to the call to effectively resolve a technical glitch outside their scope. They can also benefit from excellently-trained workers and enhance their efficiency through this CLOUD CALL CENTRE.

• Difficulty in working remotely

With overall growth arises the need to serve remotely, whether to travel to attend to potential customers or to interact with prospective foreign clients or owing to the COVID-19 scenario. It is challenging to be present all the time in an office & close productive business deals. Companies find it difficult to handle clients & to stay consistent.

• Solution – Virtual toll-free numbers or IVR

CLOUD TELEPHONY SOLUTIONS offer you such power. It lets you use only one number to receive calls anywhere anytime. Through virtual phone numbers easily stay connected to your target base, and via hosted IVR let your customer reach the desired domain to solve their queries.

Obtaining local codes makes it easier for you to connect long distance customers without them having to extra costs giving the local perspective of your business & increase their confidence.

• Inefficient internal communications

Information or data is often missed or corrupted by the moment it reaches the ultimate person, mainly if the corporation is big & the hierarchical structure is too long. Thus, it is essential to ensure that all company’s employees are on onboard & illustrate the same impression to consumers. Large organizations experience troubles of dysfunctional internal communication, which is why it is important to ensure that all data is conveniently accessible & everything is in sync with business policies.

• Solution – Cloud telephony services

Often it takes several heads to tackle a query, and at such instances, you can quickly link all staff, including those working from home, to a call via a conference call. When an agent talks to a customer, he/she take notes of the issue to make it accessible to the next shift operator if the customer calls again. Such seamless internal communication results in higher customer satisfaction & business growth.

• Inability to scale

There are many cases of businesses performing optimally in the sector but are reluctant to extend potential markets owing to the incapability of scaling business operations. Once the market is flooded, it is crucial to growing to sustain the competition.

• Solution – Cloud telephony solutions

CLOUD TELEPHONY SERVICES give exposure to all database content, making it possible to scale calls with no extra hardware or human work. You can easily bind more business units to the same contact number and handle customer calls effortlessly. Cloud telephony systems make it easier for the company to steer interactions to a dedicated source without any constraints.

The company has the willingness to scale up or down without compromising the standard of the client relationships in any aspect. It also allows the company leniency to reassign funds to those market operations that need to be multiplied.

In a nutshell, leveraging CLOUD COMMUNICATION SYSTEMS, you can rest assured that there are fixes to the problems even before they occur. You can easily escape the obstacles that traditional companies encounter. This encourages you, at the same time, to stand apart from the competition & remaining customers’ 1st choice.

Awaz De India is therefore your dream destination in solving any type of business communication barriers. Our AI-based smart CLOUD BUSINESS SOLUTIONS are seamlessly streamlined & crammed with powerful features.

To unlock your business potentials by integrating our services contact now.