Have you ever contacted a business’s customer service line and gotten a voice prompt asking you to explain the reason behind calling? Well, then know that you have used Interactive Voice Response or the IVR solution. When a modern and user-friendly phone system is used in the business,  it not only enhances the customer but employee experience as well. 

By prioritizing the critical calls and directing less important ones to the appropriate departments, IVR solutions allow businesses to operate smoothly. But that’s not it. There are many other benefits that IVR solutions bring which can change the business model. Wondering what those are? To know about them, read until the end. 

What is IVR?

IVR stands for Interactive Voice Response which can be understood as a software application that is created to communicate with live callers through speech recognition software or telephone keypads. 

This system offers a quick approach to route callers to the appropriate department instead of using a live person to do it. Simply put, the IVR system is a great need for call centers to handle the high call volume.

Five Advantages of IVR Solutions that You Need to Enlighten Yourself With

The advantages that IVR solutions can transform your business model entirely. To be precise, a few benefits that it comes with include the following 

i) Saves Money 

The majority of people lack the cognitive abilities that may be needed for effective consumer interactions. However, a lot of time and money can be saved when the IVR system is utilized. 

This ensures that the clients are receiving accurate information and the assistance required. As there is little to no involvement in any kind of labour, it can help you to save a lot of cash. 

ii) Optimizes Identity Verification 

The next benefit of IVR solutions is that it optimizes identity verification. The identifying procedure can be easily automated with the use of IVR systems so that the salesman can be fully prepared before they take the call. 

While on hold or in the ACD queue, customers can enter their information. These elements can not only improve customer satisfaction by making the caller’s engagement with the company enjoyable but also make the process much easier. 

iii) Better Customer Experience 

Just as the name suggests, the automated voice response system can quickly notify customers. It diverts the incoming call to a system that is predefined and guarantees that the organization gains more devoted clients. 

For example, if you are running a restaurant, then you would want the customers to get accurate details about the menu, prices, etc. When IVR solutions are used, they will also handle the complaints that are made by the customers. 

Simply put, IVR solutions are a great initiative that can help to keep customers. It offers consumers real-time interaction and uses an intelligent call-routing algorithm that routes the calls to particular departments. This assists the customers to get connected with an appropriate agent who can assist to resolve the ongoing issue or query. 

iv) Increases Productivity 

IVR solutions enable organizations to complete a number of activities in less time. Working on different projects at once can be very time-consuming for business owners and executive directors. With this solution, businesses will be able to save time as the system handles the calls. 

Also, the call tracking from the backend can be checked. In other words, the use of an IVR solution will result in significant labour savings as a lot of calls can be managed with ease. The staff members will not feel restricted anymore from the boring job. 

v) Lowers Response Time

Guess you have at least once placed a food order and had to wait for its delivery. As a customer, you probably feel compelled to contact the business’s hotline or customer support to get the problems resolved regarding the service you requested rectified. 

Customer service is a necessary component of every organization regardless of its size. Your customers will receive support from the IVR solution which will increase brand loyalty. Not to mention, this directly impacts the purchase decision of the potential customers.

Choose the Most Affordable IVR Solution Today  

When looking forward to the best IVR Solution, we at Awaz De India provide the best affordable and customized IVR solution as per your business needs. It does not matter what your business size is, we have expertise in dealing with more than thousands of organizations so far. Through simplicity, smart solutions and innovation, we have been catering to the unique needs of the customers. Additionally, all the services that we offer are available at highly budget-friendly rates. 

Advertising and Marketing Solution is the need for today’s Businesses. If you would like to delight your customers with the use of such great tools as IVR solution services or have queries regarding our other solutions write to us at sales@Awaz De India.in or contact us at 8595080808. Thank you for reading!

What’s Interactive Voice Response (IVR)?

IVR can be described as an automatic telephone system that can route calls. It lets customers interact with computers before being connected to a person. The technology works for Automatic Call Distribution, typically located in call centers.

IVR telephone systems are so popular that you’ve probably been conversing with virtual assistants on phones more often than you could remember.

IVRs handle inbound calls by gathering information about the caller’s inquiry before transferring the call to the correct department. It can tailor the conversation based on what virtual number was dialed by the customer.

Typically, the customer is presented with a voice menu when they dial. After exploring the menu by hand or verbally the caller is immediately linked to an operator that can assist.

Benefits of interactive voice response

IVR technology can provide companies with competitive Advantages and enhances their automation processes. The benefits of IVR technology include:

Efficient call routing: After receiving pertinent information from a customer, IVR solutions route calls to the recall center representative, reducing wait times while improvers-contact intact resolutions.

Lower operating costs: IVR systems are extremely efficient in terms of cost. They can not only decrease the volume of calls to representatives of customer service and can also extend access to information even during non-peak times of the day, for example, weekends, eve, rings, and on holidays.

Error Reduction: If implemented correctly, IVR systems can reduce mistakes in the customer service procedure since it doesn’t rely on human representatives from customer service to make notes and direct the calls in the right way.

Security enhancements: Some IVR systems use voice recognition to confirm the identity of the user providing an additional level of protection. This can be beneficial when it comes to sensitive personal information like social security as well as phone numbers bank and savings account details as well as lab results from doctor’s appointments.

Always provide customers with a live agent option: For those who call, they might prefer to speak to an agent instead of navigating the menus for self-service. It is frustrating for customers who want to talk to someone but cannot find the appropriate option. Provide the customer with a menu choice to talk to an agent. When the speech recognition software detects “Representative,” “Operator” and “Representative” or “Operator,” it should forward to an agent.

4 Ways IVR can transform your Political Campaign

Awaz De India does have not always the desired outcomes during a political campaign. Ineffective implementations have led to huge opposition from voters. Over the past few years, several states have amended their laws to make sure that the do-not-call registry is enforced for political groups. 

What are the best ways for political organizations effectively utilize automated calls to advertise their campaigns? Below are five strategies to stay ahead of the crowd: 

1) Make sure you have a clear and concise message: Make sure you have a clear and concise message and make the message short. Within the first seven seconds of any call, the voter is aware that they’re listening to the recording. They need to understand your opinion on the topic that is at hand, without causing them to feel alienated and so, use an authentic voice on the recorded message. People tend to pay attention more to the voice of a celebrity or even the candidate themselves. Make sure you have the best skills to record your message. Don’t try to squeeze too many details into a 30 to a 45-second phone call. There are many opportunities for the viewer to get additional information about you therefore, use a contact number and offer them a website page, however, don’t go through nine subjects in just about 45 seconds. 

2) Don’t be annoying to your audience. Don’t call after 9 pm, and do not repeat the same message over and over. It’s easy to address the latest issues with every robocall that’s distributed. Switch the voice, utilize different topics, and spread out your campaigns to ensure that your customers aren’t irritated with your message. This technology provides you with an excellent opportunity to connect with every single one of your customers however, it’s also possible to abuse it and cause annoyance to people, making your campaign useless. 

3.) Make use of the correct technology. Make sure your system is capable of handling the volume of time sensitivity, and the requirements of your campaign in terms of statistics. A lot of the systems that are available today will not completely meet these needs. 

1. Your campaign’s schedule
2. Live data during your campaign
3. The capacity is huge and could target millions of people.
4. Completely web-based and full control of your campaigns using any browser
5. Campaigns managed by Awaz De India take care of the aspects of logistics
6. Message Recording
7. For advanced users Full programming interface for working with your system

There’s a second aspect of the correct technology that is not all messages should be handled with the use of Awaz De India. Sometimes, you have to make use of an effort to call the banks and contact voters directly. A technology like Awaz De India which is a Distributed Agent technology allows your volunteers to connect with voters from any location. It is created to enable volunteers to automatically connect with voters, and also to gather full information about each call, which includes an online form to submit inquiries and notes.

4) Make contact with the appropriate audience: This is easy. Choose the best list of people to reach out to for your campaign. There are numerous technologies to filter your target audience to the specific group you want to reach. Things to consider in your list of criteria:

1. Filtered geographically to include areas you would like to focus on.
2. Filter by demographics to find the lists of single-family homes or children – locate the perfect target
3. Data that is fresh is a lot more reliable than data that has been around for a long time. Old numbers of bad and disconnected numbers.

Not all messages should be handled with the use of Awaz De India. Sometimes, you have to make use of an effort to call the banks and contact voters directly. A technology like Awaz De India which is a Distributed Agent technology allows your volunteers to connect with voters from any location. It is created to enable volunteers to automatically connect with voters, and also to gather full information about each call, which includes an online form to submit inquiries and notes.

We are in an era when customer/user experience determines the fate of your business. While you can feel the dramatic shift to digital solutions on a global level, one such technology that has transformed experiences is ‘cloud telephony’.

Although multinational businesses have been using this technology for a while, there are still only a few people who aren’t from this industry who understand what IVR, C2C, or CCC is and how it actually works. Most small businessmen are still unaware of these acronyms. Besides, many people have this misconception that it must cost a lot. 

Communication technology has seen various strides and updates in the last decade and has been steadily growing with the IT sector. Communication doesn’t need a mobile device to function effectively, nor does it need any human intervention. In today’s digital world it’s very important to keep up with the technology and move things from manual to technical platforms. Our IVR Services exactly serve the purpose of all communication requirements of businesses and save them a lot of time and cost. 

How does an IVR system work?

IVR – Interactive voice response, or IVR, is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu.

The caller listens to the IVR menu or welcome prompt and then chooses an option by pressing a key on his/her phone and then the system connects them accordingly. Our basic motive is to make communication easy for businesses and their customers as well.

The faster the customer gets connected with the right person, the better it is. IVR (Interactive voice response) makes it very easy for callers or customers to get in touch with the right person or department to help them as quickly as possible.

If communication is successful it leaves a great imprint in the person’s mind and helps improve the user experience for the future.

Now let’s talk about the multiple benefits of using IVR number for your business

24*7 availability for your customers:- with the use of IVR service you can let your customers know that you are available to support them round the clock and even when you aren’t available, you can let them know why you are not available and are your official timings.

Management of large call volumes:- IVR helps businesses to manage their large call volumes by segregating them into different agents and departments to manage calls effectively.

Improve customer experience:- IVR helps businesses to solve customer queries and deliver a good user experience to their customers over a call.

Real-time analytics:- with the use of IVR you can see the data of total calls and live calls on your panel on a real-time basis.

Improve customer services:- when a customer calls you and gets greeted by an automated voice that creates a more professional image in their mind and when they get connected to the right person for their query resolution, it improves their overall experience.

Call recording:- our IVR service helps to keep track of all call recordings for all the answered calls, which can be used for training and quality analysis purposes in the future. It also helps

Call forwarding to a dedicated department / smart call routing:- our intelligent call management solution helps you with call forwarding and conference call as well, you can forward the call to your senior or some other concerned person or connect them with the ongoing call to continue the 

Track live calls:- Monitor all your live calls from the panel itself and track the agent talking to the customer at that particular moment.

Sticky agent:- Another good feature of IVR is the sticky agent, if a customer is handled by any particular agent and finds it more satisfactory, you can enable connectivity to the same agent for future follow-up calls. 

Expressive dashboard:- Get all the necessary information and data on a dashboard that’s expressive and helps you understand and simplify valuable information at a glance and make decisions/reports from this.

More than 60% of customers believe that phone calls will help them get a quicker response from business than any other mode of communication, which is why they prefer to get connected over a call to get a fast resolution of their queries. Let IVR manage all your calls and get the best results out of it

Let Awaz De India take care of all your calls and make them more convertible and useful for you with its amazing out-of-the-box solution. Get Awaz De India’s IVR solution for your business – IVR page link here 

Awaz De India is one of the fastest-growing cloud telephony companies in the industry. We provide out-of-the-box solutions for the customized needs of users.