Customer experience is vital in businesses as it has the power to make or break the reputation of the brand. A decent product or service is not sufficient enough. There is a need for a solid customer base. 

Businesses that are expanding must come up with strategies that attract clients without charging them and encourage them to make a contact. Customers only remain loyal to businesses that provide them with outstanding customer service and listen to ongoing issues. Hence, one way this can be achieved is by giving customers the ability to contact them directly with the help of Toll-Free numbers. 

What is a Toll-Free Number?

The toll-free numbers or free phone numbers are made without incurring any fees. All the mobiles and landline phones are compatible with such numbers. These numbers may have appeared on posters, flyers, brochures, as well as websites. 

To be precise, the prefixes used include 800, 877, 888, 866, 855, or 844. The businesses pay an inbound fee for these connections so that the customers do not have to pay a dime for calling.

6 Ways Toll-Free Numbers Help Businesses to Build Customer Relationships 

There are multiple ways toll-free numbers can help businesses to build customer relationships. To be precise, these ways include the following: 

1. Solidifies Brand Image

Have you ever got stuck in a problem and contacted a toll-free hotline that is open 24 x 7? Well, then you might have found your queries to get resolved immediately.  

You can give the consumers the same amount of convenience by offering them access to a toll-free number. This will not only allow them to respect but also believe in your company. Additionally, it will increase customer loyalty alongside improving financial performance.

2. Easy to Remember 

When compared to the other number, a toll-free number of businesses are easier and simpler to remember. Customers are more likely to contact a firm when they remember the toll-free number. 

This not only boosts customer service but also boosts the income of the organization. Additionally, the customers are less likely to feel frustrated about the number that is difficult to learn.

3. Makes the Calling Experience Simple

With the help of the toll-free numbers, the callers get access to reach all of the departments easily. This eliminates the need to keep a track of more than one phone number. 

Simply put just by dialling the toll-free number, the customers will quickly connect themselves to the right department. The incoming callers can get assistance from the appropriate agents with anything including pre-purchase enquiries, post-sale inquiries and others.

4. Enhanced Customer Retention

The result of better services is improved client retention. As a result, it is very important to provide both new as well as returning callers with exceptional service. 

On the other hand, undoubtedly customers believe that developing and sustaining loyalty to a brand depends on providing excellent customer service. Therefore, with the toll-free number, it becomes easier to offer hassle-free support regardless of the time and place. Additionally, it also helps in raising client satisfaction. 

5. Solves Customer Queries Quickly

Toll-free numbers can function as virtual receptionist when it is integrated with the Interactive Voice Response ( IVR ) solution. Customers can choose the desired extension from the IVR menu when they dial a toll-free number that has IVR integration. 

Their call is quickly directed to the proper agent and in the right department depending on the input. For example, when the customer presses 1 in the IVR menu, they will be connected to receive assistance. When option 2 is pressed on the menu, the customers will reach sales if they need to. 

6. Round-the-Clock Customer Support 

Having a toll-free number means giving customers the chance to contact the business whenever assistance is needed with the goods and services. 

All the customers have to do is contact the toll-free number. This gives customers a sense of relief that your services are available around the clock for them and they can count on it confidently.

Introduce Toll-Free Numbers in Your Business Today

With the help of the toll-free numbers, customers will remember you forever. And to include the services of Toll-free numbers in your business, you can come to us at Go2 Market. We are the one-stop solution for all your business needs that develops a unique customer experience. 

It does not matter what your business or industry is – our quality communication brings success. Through scalability, reliability and flexibility, we make sure that the smooth running of the operations is guaranteed. Also, the services we offer are available at highly cheap rates. 

Now let’s talk about how toll-free can help you manage your calls in a better way.

A Toll-Free Number is a number that is not chargeable to the customer at all and works basically as a helpline number that you can reach anytime without being charged for it. It is used mostly in the service sector to make it easy for their customers to reach them anytime, with no cost at their end, and with the purpose of solving customer queries.

It’s an 11-digit virtual number that starts with 1800, and any business can have this as a support number for their customers or as their primary contact number.

Sometimes the number starts with 1860, followed by a 6- or 7-digit number. These are local rate numbers. When the caller calls this number, they pay local rates and the owner pays long-distance charges.

Now let’s talk about how you can get a toll-free number for your business.

In India, you can get toll-free numbers from telecom service providers like Airtel, Vodafone, Jio, and BSNL (these are some of the oldest and biggest toll-free number providers in India), but now many cloud telephony companies provide toll-free numbers at a very reasonable price with the benefits of a virtual number attached to it. Getting a toll-free number for your business is not such a big deal now. Awaz De India is one of the leading providers of toll-free numbers, serving many happy customers from different industries like Automobiles, Healthcare, and many others.

• Easy to remember.
• The customer will not be charged.
• Voice mail facility.
• Customers can reach you 24 hours a day, seven days a week.
• Management of large call volumes
• Call recording for future reference
• Smart Call Routing
• Sticky agent
• Real-time analytics
• Monitor live calls.
• No micromanagement is required.

Other than that, there are multiple benefits that involve the time and cost saved by using a toll-free number, and the fact that technology never misses anything is a cherry on top. You will get all the data at your end with the least amount of manual intervention and save a lot of time for your team. Better communication with a customer ensures better conversion and increased customer satisfaction, which can be very beneficial for any business in the long run. So, move ahead of your competition and get your business on the cloud to get better conversions from your calls.

Get connected with us today at www.Awaz De India.in or call now on – 8595 08 08 08.