Have you ever contacted a business’s customer service line and gotten a voice prompt asking you to explain the reason behind calling? Well, then know that you have used Interactive Voice Response or the IVR solution. When a modern and user-friendly phone system is used in the business,  it not only enhances the customer but employee experience as well. 

By prioritizing the critical calls and directing less important ones to the appropriate departments, IVR solutions allow businesses to operate smoothly. But that’s not it. There are many other benefits that IVR solutions bring which can change the business model. Wondering what those are? To know about them, read until the end. 

What is IVR?

IVR stands for Interactive Voice Response which can be understood as a software application that is created to communicate with live callers through speech recognition software or telephone keypads. 

This system offers a quick approach to route callers to the appropriate department instead of using a live person to do it. Simply put, the IVR system is a great need for call centers to handle the high call volume.

Five Advantages of IVR Solutions that You Need to Enlighten Yourself With

The advantages that IVR solutions can transform your business model entirely. To be precise, a few benefits that it comes with include the following 

i) Saves Money 

The majority of people lack the cognitive abilities that may be needed for effective consumer interactions. However, a lot of time and money can be saved when the IVR system is utilized. 

This ensures that the clients are receiving accurate information and the assistance required. As there is little to no involvement in any kind of labour, it can help you to save a lot of cash. 

ii) Optimizes Identity Verification 

The next benefit of IVR solutions is that it optimizes identity verification. The identifying procedure can be easily automated with the use of IVR systems so that the salesman can be fully prepared before they take the call. 

While on hold or in the ACD queue, customers can enter their information. These elements can not only improve customer satisfaction by making the caller’s engagement with the company enjoyable but also make the process much easier. 

iii) Better Customer Experience 

Just as the name suggests, the automated voice response system can quickly notify customers. It diverts the incoming call to a system that is predefined and guarantees that the organization gains more devoted clients. 

For example, if you are running a restaurant, then you would want the customers to get accurate details about the menu, prices, etc. When IVR solutions are used, they will also handle the complaints that are made by the customers. 

Simply put, IVR solutions are a great initiative that can help to keep customers. It offers consumers real-time interaction and uses an intelligent call-routing algorithm that routes the calls to particular departments. This assists the customers to get connected with an appropriate agent who can assist to resolve the ongoing issue or query. 

iv) Increases Productivity 

IVR solutions enable organizations to complete a number of activities in less time. Working on different projects at once can be very time-consuming for business owners and executive directors. With this solution, businesses will be able to save time as the system handles the calls. 

Also, the call tracking from the backend can be checked. In other words, the use of an IVR solution will result in significant labour savings as a lot of calls can be managed with ease. The staff members will not feel restricted anymore from the boring job. 

v) Lowers Response Time

Guess you have at least once placed a food order and had to wait for its delivery. As a customer, you probably feel compelled to contact the business’s hotline or customer support to get the problems resolved regarding the service you requested rectified. 

Customer service is a necessary component of every organization regardless of its size. Your customers will receive support from the IVR solution which will increase brand loyalty. Not to mention, this directly impacts the purchase decision of the potential customers.

Choose the Most Affordable IVR Solution Today  

When looking forward to the best IVR Solution, we at Awaz De India provide the best affordable and customized IVR solution as per your business needs. It does not matter what your business size is, we have expertise in dealing with more than thousands of organizations so far. Through simplicity, smart solutions and innovation, we have been catering to the unique needs of the customers. Additionally, all the services that we offer are available at highly budget-friendly rates. 

Advertising and Marketing Solution is the need for today’s Businesses. If you would like to delight your customers with the use of such great tools as IVR solution services or have queries regarding our other solutions write to us at sales@Awaz De India.in or contact us at 8595080808. Thank you for reading!

We are in an era when customer/user experience determines the fate of your business. While you can feel the dramatic shift to digital solutions on a global level, one such technology that has transformed experiences is ‘cloud telephony’.

Although multinational businesses have been using this technology for a while, there are still only a few people who aren’t from this industry who understand what IVR, C2C, or CCC is and how it actually works. Most small businessmen are still unaware of these acronyms. Besides, many people have this misconception that it must cost a lot. 

Communication technology has seen various strides and updates in the last decade and has been steadily growing with the IT sector. Communication doesn’t need a mobile device to function effectively, nor does it need any human intervention. In today’s digital world it’s very important to keep up with the technology and move things from manual to technical platforms. Our IVR Services exactly serve the purpose of all communication requirements of businesses and save them a lot of time and cost. 

How does an IVR system work?

IVR – Interactive voice response, or IVR, is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu.

The caller listens to the IVR menu or welcome prompt and then chooses an option by pressing a key on his/her phone and then the system connects them accordingly. Our basic motive is to make communication easy for businesses and their customers as well.

The faster the customer gets connected with the right person, the better it is. IVR (Interactive voice response) makes it very easy for callers or customers to get in touch with the right person or department to help them as quickly as possible.

If communication is successful it leaves a great imprint in the person’s mind and helps improve the user experience for the future.

Now let’s talk about the multiple benefits of using IVR number for your business

24*7 availability for your customers:- with the use of IVR service you can let your customers know that you are available to support them round the clock and even when you aren’t available, you can let them know why you are not available and are your official timings.

Management of large call volumes:- IVR helps businesses to manage their large call volumes by segregating them into different agents and departments to manage calls effectively.

Improve customer experience:- IVR helps businesses to solve customer queries and deliver a good user experience to their customers over a call.

Real-time analytics:- with the use of IVR you can see the data of total calls and live calls on your panel on a real-time basis.

Improve customer services:- when a customer calls you and gets greeted by an automated voice that creates a more professional image in their mind and when they get connected to the right person for their query resolution, it improves their overall experience.

Call recording:- our IVR service helps to keep track of all call recordings for all the answered calls, which can be used for training and quality analysis purposes in the future. It also helps

Call forwarding to a dedicated department / smart call routing:- our intelligent call management solution helps you with call forwarding and conference call as well, you can forward the call to your senior or some other concerned person or connect them with the ongoing call to continue the 

Track live calls:- Monitor all your live calls from the panel itself and track the agent talking to the customer at that particular moment.

Sticky agent:- Another good feature of IVR is the sticky agent, if a customer is handled by any particular agent and finds it more satisfactory, you can enable connectivity to the same agent for future follow-up calls. 

Expressive dashboard:- Get all the necessary information and data on a dashboard that’s expressive and helps you understand and simplify valuable information at a glance and make decisions/reports from this.

More than 60% of customers believe that phone calls will help them get a quicker response from business than any other mode of communication, which is why they prefer to get connected over a call to get a fast resolution of their queries. Let IVR manage all your calls and get the best results out of it

Let Awaz De India take care of all your calls and make them more convertible and useful for you with its amazing out-of-the-box solution. Get Awaz De India’s IVR solution for your business – IVR page link here 

Awaz De India is one of the fastest-growing cloud telephony companies in the industry. We provide out-of-the-box solutions for the customized needs of users.