Education

About Client

Mahatma Gandhi University is a rapidly growing name in the context of providing education of physicians and medical facilities nationwide. They put all their efforts to produce the best physicians in the world which makes them the well-known medical education industry.

An Indian collegiate public university approved by UGC and accredited (A) by the National Assessment and Accreditation Council of India. The university has around 300 affiliated colleges spread over five districts. The University has rapidly grown name in the context of providing education of physicians and medical facilities nationwide.Puttingall of their efforts to produce the best physicians in the world which makes them the well-known medical education industry.

The Challenge:

Due to the huge crowd queries during admission time, the staff of the university missed calls, never receive SMS and not able to answer Admission Queries which impact on their brand name. The University was looking for a solution that their Admission Queries will be answered on calls or SMS.

The Solution:

Awaz De India deployed an advanced solution of Virtual Number, all the call attendants are mapped with a single number and whenever a call rings the call picked by the attendants whose number is not busy at that time. Which means a single number can manage 1000 of calls at once. They will be able to stay available even after their official working hours and can track the calls to use it for further uses.

Result:

Single number to manage all their admission queries on call or on SMS help them to maintain their aura of professionalism.