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Mobile Cloud Call Center

Enhance and strengthen your business communication.
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Customized Mobile Call Center For Your Business

Awaz De India’s mobile cloud call center is a mobile-accessible platform for maintaining customer calls and interaction. The mobile call center is an extended version of cloud call centers yielding more scalability, reliability & flexibility.

It is a time to upgrade your cloud call center to boost your overall employee’s productivity and customer’s experience with you. It is an end to end solution with advance features such as customized CRM, incoming IVR, call recording, easy maintenance etc. Awaz De India delivers you a smart solution to maintain call center.

Why Your Business Need our Mobile Cloud Call Center Solution

Quick and Easy Setup

You can set up an in-house mobile cloud call center just in few minutes. No installation required.

Save Time and Money

You don’t need to spend money on any additional software or hardware. Save time and money.

Capability

Capability to efficiently handle large ticket size campaigns end to end

Infrastructure

State-of-the-art infrastructure capable of executing mega campaigns. Infra housed at Airtel data center in Noida with multiple backups to ensure 100% redundancy and up-time. Our current installed capacity is 800 plus PRIs which ensures scalability, reliability & flexibility

Data Security

Platform is designed in such a manner that campaign and data uploading / execution can be done directly by you, ensuring complete end to end data privacy.

Transparency

All reports shall be generated in real time and shall be accessible over a user friendly web panel for end to monitoring, auditing and tracking purpose.

Support

Robust support in terms of operations, product, technical and servicing in place

Expertise

Cross domain expertise in handling brand and loyalty campaigns pan India across various channels

Experience Powerful Features of Our Mobile Cloud Call Center

Outgoing calls

Outgoing calls from the mobile App with PRI Number as CLI, assign unique O/G CLI for different Leads

Dual Dial-Out Mode

Dual Dial-Out Mode call using Click 2 Call or Mobile Dial Pad for connecting to PRI DID

Preview & Manual Dial

Dial against data uploaded for a lead set using web UI or by using mobile calling pad

Incoming IVR

Receive incoming calls using IVR functionality, welcome prompts, sticky agent etc

Call Recording

Call Recordings

Recordings, Agent Real time monitoring, performance reports etc accessible from Web UI welcome prompts, sticky agent etc

Customised CRM

Create your own unique CRM on the go & dispositions for each campaign campaignReceive incoming calls using IVR functionality, welcome prompts, sticky agent etc

Automated Dialer

No more manual number dialing with our automated dialer. Improve agents’ productivity.

Sticky Agent

Our sticky agent feature helps you to connect to the same agent again based on past calling history.

Click to Call

A convenient way for your website visitors to call you with just a click.

Text to Speech

Our powerful Text To Speech (TTS) feature enables you to convert your text into voice.

CRM Integration

Easily integrate your CRM software with our cloud Call Center just in minutes.

Live Call Reporting

Track real-time report and monitor your all calls. Check the complete report at any time.

Download Excel Report

You can easily download all call logs and report in excel or .csv format. Or send to your email.

Agent Productivity

Graphical reports are available to analyse the ability of customer service agents to handle incoming and outgoing calls. This helps in reducing the overall cost per call by increasing the call volume.

FAQ

What is Mobile Cloud Call Center?

A mobile cloud call center is a unified cloud-based communication solution accessible at the mobile platform. It helps you enjoy the cloud call center’s feature at an easy of a mobile application. It maintains your presence and support at both digital and voice interaction.

Why invest in a Mobile cloud call center?

A mobile cloud call center comes with the advance feature that helps to optimize employees performance and reduce operational cost. There are various feature that makes you feel worth investing in a mobile cloud call center. It offers services such as outgoing calls, customized CRM, automated dialer, call recording, mobile access, live reporting etc.

What is the difference between mobile cloud call center and cloud call center?

In Cloud call center, you get a web-accessible platform to render the features of the cloud services. Whereas, mobile cloud call center allows free accessibility from mobile without drawing any boundaries to limit. A mobile cloud call center makes you render cloud call services at handy.

What does Mobile Cloud Call Center app look like?

How Mobile Cloud Call Center Works

Don't Wait! Boost Your Business With Us. Get Started Now.

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