Hotel Industry

Cygnett Hotel

About Client

Cygnett Hotel is serving their emerging hospitality hotel service with their 35 hotels across 2 countries. Their luxurious hotel is changing the hotel industry rapidly with its quality and comfort in the hotel hospitality make Cygnett a big brand.

A young progressive Hospitality Firm, serving their emerging hotel service with their 35 hotels across 2 countries.Their luxurious hotel is changing the hotel industry rapidly with its quality and comfort in the hotel hospitality make them a big brand.

The Challenge

They are serving in 33 locations and 2 countries and manage their dignity of the best in the market, they were looking for the technology-driven solutions for their customers booking and to resolve their queries instantly. They want an easy booking setup without the heavy process to keep their work simple and easy to go.

The Solution

Awaz De India deployed a virtual number of advanced integrated solutions and mapped it with all their outlets to give them a single number to manage all their bookings and customer queries. The virtual number with a perfect IVR tree guides the caller with a pre-recorded voice customized message. And from a single place or with a unique single caller ID number the call attendants give them all the information they expect from them.

The installation or management of the virtual number also becomes a big factor for them to keep all the track records of their booking and new or returning customers.