August 2020

In the world of possibilities, change is the only constant. We need to adapt ourselves according to the changing scenarios. With the outbreak of coronavirus, the same world of possibilities came to a standstill and life was frozen endlessly due to lockdown. However, the banking industry continues to serve the country despite all the fears of contracting COVID-19 and the lockdown. The eminent services that the banks have been providing to each citizen is commendable.While the banking sector, working in quarantine mode, initially faced many hurdles leading to inefficiency and performance dropping events. It created pressure on the industry to...

During this period of lockdown, ibizfone-hosted IVR services have created a boom in the market on account of its efficient management and customer satisfaction. To address coronavirus pandemic, business houses need to explore the power of collaborative Unified Communication as a Service (UCaaS) tools such as IVR services where Awaz De India has played a very important role in the smooth functioning of their customer care services.We all have experienced before the professional voice instructing us to “Press 1 for Sales”. However, managers, owners & CEOs don’t comprehend the value addition this service brings to their company. The true potential of this...