It gives the complete detailed information about the incoming call status which includes call summary, call duration report, detail call report, failure calls, abandoned calls, AMD etc.
Define the call flow on the user-friendly web-based panel through simple drag and drop. You can customize your IVR flow in real-time.
Multi-level IVR Systems
Let your customers decide who they would like to speak to without any manual intervention. Receive calls on unlimited extensions anywhere in the world at any time.
Smart Call Routing
Define the Call routing based on the skill level, event, department, and time-based or any other business need. Call routing can help priorities the calls and route to the right person.
Real Time Analytics and Report
Our powerful dashboard helps you understand what is happening to your business calls in real time. You can check and download all the current and previous calls statistics.
Call Recording
You can easily Check (and download) all your incoming and outgoing conversations any time. And store these for future use and you may delete these at any time.
CRM Integration
Integrate our API with your favorite CRM tool. An integrated view of your clients, sales, and marketing efforts. Engage with your customers right from lead to after sales support.
Sticky Agents
Our Sticky agent feature allows the caller to be automatically connected to the same person who knows the customer recent history. It will help to improve customer experience.
Email and SMS Notifications
Never miss a business lead, get end to end call tracking through SMS and email notifications. Get detailed call reports via email.
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