Must-have features of Mobile Contact Centre App to serve customers remotely in the best way possible
The Mobile Contact Center App is designed for people who enable businesses to streamline the productivity of their organizations by allowing their employees to have access to the calling information and data instantly in order to stay up-to-date with the relevant information during support.
The app is designed keeping in mind the issues that employees or businesses normally face while working with a traditional PABX and to overcome them.
Any mobile call center app should have these features in order to function smoothly and efficiently.
- Agent Real Time Monitoring (RTM)
One of the main additions on this application was to make sure that the employees get the real time update of all the activities in order to help him to monitor/study it further.
- Manage calls at your own pace
The app allows the employees to function at their own pace. They can create a timeline on when to call and when not to.
- Receive and make calls
The design of the application is easy to work with and gives a way to do everything just through the app.
- Access call history
One main feature that everyone looks for in this kind of app is accessing the previous data for future analysis. You can check the call time, duration, and other miscellaneous information while working on this app.
- Manage contacts from your contact list
The Mobile contact center app has a manual dial board that allows you to contact anyone from your contact list at any time and access the data afterward in the application itself.
- Customize CRM
One of the best features that will help a lot of businesses is the customized CRM. You can decide what you want to access or record while using the application.
- Disposition
We all know how difficult it gets to remember everything we talked about to each and every customer. With the Mobile Contact Center application, we can enter the activities at that very moment in such a manner that it gets easier for the admin to filter out the reports when needed.
- Record calls for future analysis
Recording your calls can come in handy when accessing the history for analysis in the future. The application gives you all the call recordings that can be easily accessible by the employees.
- Check error during calls through API
Another well thought the feature was to place an option of API(s) in easy layouts so as to correct the calling errors in minutes by sending it to the agent with a single click.
- Schedule calls
We understand how sometimes customers can be tough to handle while calls and sometimes they don’t even appear to attend calls. So, we tried to solve your problem by placing a schedule timer that reminds you of calling someone after your decided time period so that you don’t forget whom to connect with.
These are just some of the features that we thought might help you in deciding if the application is worth investing in. We bet you won’t get these features along with the best support team anywhere else other than at Awaz De India.
